Automotive Fixed Operations Manager (Raleigh, NC)

Dent Wizard•Raleigh, NC

6d•Onsite

About The Position

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products. We are a stable, growing company with opportunities in 43 states, repairing 2.5 million vehicles annually and employing over 3,000 skilled individuals. We are seeking a Fixed Operations Manager to lead, coach, and develop a team, ensuring five-star service delivery and driving operational performance.

Requirements

Proven ability to manage, coach, and lead others.
3 years of proven operations experience in a similar type of environment.
Continuous viewing from and inputting data to a computer screen.
Travel as necessary (up to 20%).
Must pass a pre-employment drug screening and background check.

Nice To Haves

Auto and reconditioning industry experience preferred.

Responsibilities

Create a positive and productive working environment consistent with Dent Wizard’s core values.
Lead, coach, and develop a team to drive productivity and retention.
Drive a culture of coaching through on-the-job engagement and formalized training to support technician engagement and retention.
Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving operations problems, and implementing SOPs.
Provide timely feedback to the manager regarding competitive pressures, customer feedback, and the engagement of staff.
Participate in field town hall communications.
Ensure fulfillment of services meets customer expectations.
Develop strong customer relationships, deliver five-star customer service, and participate in Quarterly Business Reviews (QBR).
Maintain knowledge of customer pricing and service expectations.
Expediently address customer, operational, and performance concerns.
Identify and implement value-added customer solutions.
Participate in Quarterly Business Reviews (QBRs).
Drive talent selection and hiring for area roles needed.
Deliver operating performance in terms of LSR, Employee Engagement, and Retention.
Drive operational efficiencies, understand and implement standard operating procedures, and effective cost reductions without damage to five-star service expectations.
Address day-to-day operational issues, ensure maintenance of customer sites, and perform QC.
Coordinate supplies and parts ordering management.
Troubleshoot most critical operational issues.
Maintain clean, organized work areas that meet DW’s compliance (EHS) standards.
Support and adhere to DW’s policies and procedures on ethics standards and commitments.
Ensure effective invoicing processes are implemented and maintained.