Automotive Express Customer Service Advisor
About The Position
Berlin City Toyota is actively hiring an Automotive Express Advisor to be the face of our express service team! The schedule is Tuesday- Friday, 8 AM- 6 PM, and Saturday, 8 AM- 4 PM. SUNDAY & MONDAY OFF! As an Express Advisor, you’ll be the first point of contact for our customers in the express lane. You’ll coordinate quick maintenance services such as oil changes, tire rotations, and multi-point inspections while providing exceptional customer communication and care. This role is ideal for individuals who thrive in fast-paced environments, value efficiency, and are passionate about building lasting customer relationships.
Requirements
- At least 18 years old
- Valid driver’s license and clean driving record
- Able to pass a pre-employment background check
- Authorized to work in the U.S.
- 2+ years of customer service experience
- A clear communicator who can break down technical terms for customers
- Driven, professional, and committed to a career in automotive service
- A multitasker who thrives in a high-volume, team-oriented environment
- Strong attention to detail, follow-up, and organizational skills
- Eager to learn and grow through training and feedback
Responsibilities
- Greet express service customers and review maintenance needs
- Communicate services recommended by technicians in clear, easy-to-understand language
- Prepare accurate estimates and obtain customer authorizations
- Keep customers updated on service status and timing expectations
- Ensure timely and efficient flow of vehicles through the express service lane
- Maintain accurate service records and follow up as needed to ensure satisfaction
Benefits
- Competitive pay plan with training and mentorship for long-term career growth
- Commission-based pay
- Flexible schedule with paid time off starting Day 1 of employment
- Comprehensive benefits package: medical, dental, vision, life, and disability insurance
- 401(k) with employer contribution
- Health & wellness reimbursement up to $75/month
- Uniforms provided
- Employee discounts
- Fun team atmosphere
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
