Automotive Dispatcher at Capitol Hyundai

Capitol Hyundai • San Jose, CA

3d • Onsite

About The Position

Capitol Hyundai is looking for talented service professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success. As a Dispatcher, you will be responsible for coordinating and scheduling repair orders, ensuring an efficient workflow between service advisors, technicians, and customers.

Requirements

• 1+ year automotive dealership experience required
• Ability to quickly acquire in-depth parts knowledge for dealership brand
• Well-organized, systematic, and detail oriented in carrying out job duties
• Communicate effectively with technicians and customers
• Must be results-driven, highly energized, and customer service oriented
• Possess ability to support a Service team to top-level performance and create a world-class customer experience
• Computer literate with well-developed information processing skills
• Valid driver's license and clean driving record, DMV Check required

Nice To Haves

• Hyundai experience preferred

Responsibilities

• Implement and maintain an effective dispatch system
• Schedule shop work to facilitate maximum productivity in accordance with dealership policies and the technician skill level required
• Prioritize and control all comebacks to ensure proper and prompt attention
• Review hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly
• Ensure proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation
• Review job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer
• Coordinate parts requirements with the Parts Department
• Schedule maintenance for service department vehicles and equipment
• Prepare a list of needed service department equipment, supplies, and required repairs, and reviews with the service manager as needed

Benefits

• Medical
• Dental
• Vision
• 401k with company match
• Employee Assistance Program with free telemedicine and mental health resources
• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed