Automotive Detail Manager

Toyota of Stroudsburg•E. Stroudsburg, PA

1d•Onsite

About The Position

Toyota of Stroudsburg is seeking an organized, hands-on Automotive Detail Manager to lead our detail department and support vehicle readiness for the Sales Department. This position is responsible for managing daily workflow, team productivity, quality control, sold vehicle preparation, used vehicle reconditioning, photo readiness, lot presentation, and vehicle delivery standards. The ideal candidate understands that detailing is a production operation—not simply vehicle cleaning. Success requires knowing which vehicles are waiting, in process, completed, delayed, or at risk of missing a sales or customer commitment and taking action before issues affect the customer experience.

Requirements

Previous automotive detailing, reconditioning, production, or team leadership experience preferred.
Strong organizational, communication, and time-management skills.
Ability to manage multiple vehicles, deadlines, and competing priorities.
Strong attention to detail and commitment to quality.
Ability to coach, develop, and hold team members accountable.
Comfortable working in a fast-paced, physically active environment.
Familiarity with vehicle key tracking, reconditioning systems, or dealership operations is helpful.
Valid driver’s license and acceptable driving record.
High school diploma or equivalent required.

Responsibilities

Lead, schedule, coach, and hold detail team members accountable for quality, productivity, teamwork, and communication.
Manage the daily flow of sold vehicles, used vehicle inventory, new vehicle preparation, photo-ready vehicles, and other internal detail work.
Prioritize assignments based on delivery commitments, sales needs, inventory age, vehicle condition, staffing, and department capacity.
Maintain visibility of every vehicle waiting, in process, completed, delayed, or returned for correction.
Communicate realistic completion times and vehicle status to Sales Management and other internal departments.
Identify and escalate delivery risks, staffing shortages, equipment issues, supply concerns, vehicle damage, and workflow delays.
Inspect completed vehicles before release to ensure they meet Toyota of Stroudsburg’s retail-ready and delivery-ready standards.
Address missed work, repeated quality concerns, damage concerns, and process breakdowns through timely coaching and follow-up.
Assign work based on each team member’s skill, speed, quality, and availability.
Maintain control of vehicle keys, vehicle locations, completed-work status, and proper parking areas.
Keep the detail department clean, organized, productive, and safe.
Maintain adequate inventory of chemicals, supplies, tools, and equipment while controlling waste.
Coordinate with Sales, Used Car Management, Service, Parts, Collision, vendors, and other support teams.