Automotive Detail Lead 52949

All-Pro Auto Reconditioning•Roanoke, VA

4d•Onsite

About The Position

The Automotive Detail Lead is responsible for maintaining the quality of work performed by All-Pro, maximizing the efficiency and development of locations. This role involves cleaning and detailing vehicles, including washing, vacuuming, waxing, and applying protective sealant to maintain their appearance and condition. The Detail Lead ensures all service calls and customer emergencies are handled promptly and professionally. They are also responsible for creating and maintaining a work environment where employees have the necessary tools, resources, training, and support to operate efficiently and effectively. The position requires staying updated on new products and techniques, informing the Area Manager, and maintaining appropriate onsite supply quantities. The Detail Lead will hold meetings with associates to discuss issues, daily goals, and constraints, and work with the Lot Coordinator/Area Manager to ensure proper staffing. They will create and maintain weekly schedules, optimize them as needed, and ensure proper end-of-day checkout procedures are followed. Reinforcing standards for professionalism, appearance, vehicle care, work ethic, and customer service is crucial. This role directly handles recruiting, hiring, training, and performance management of detail associates, and requires daily communication with the Lot Coordinator/Area Manager. Other duties may be assigned.

Requirements

Automotive detail experience required
Excellent communication and time management skills
Bi-lingual preferred
Valid driver's license with clean driving record
Willing to submit to a pre-employment background check & drug screening
Willing to work in a fast paced environment with changing needs & priorities
Positive attitude

Nice To Haves

Previous management experience preferred

Responsibilities

Maintain the quality of work performed by All-Pro
Maximize efficiency and development of locations
Cleaning and detailing vehicles, including washing, vacuuming, waxing, and applying protective sealant to maintain appearance and condition
Ensure all service calls and customer emergencies are handled promptly and professionally
Create and maintain a work environment where employees have the tools, resources, training, and support necessary to operate in the most efficient and effective manner
Keep up with new products and techniques available and inform Area Manager
Maintain appropriate onsite supply quantities per location as directed by Area Manager
Hold meetings with all associates to discuss issues, daily goals and constraints
Work with Lot Coordinator/Area Manager to ensure proper staffing in place to handle current and new business
Create and maintain weekly schedules and optimize as needed
Ensure proper end of day check out procedures are followed at each location
Reinforce standards for professionalism, appearance, vehicle, work ethic, customer service, etc.
Directly process recruiting, hiring training, and performance management of detail associates
Communicate daily with Lot Coordinator/Area Manager
Perform other duties as assigned