Automotive Detail Lead 52886

All-Pro Auto Reconditioning•Wilmington, NC

10d•Onsite

About The Position

The Automotive Detail Lead is responsible for maintaining the quality of work performed by All-Pro, maximizing the efficiency and development of locations. This role involves cleaning and detailing vehicles, ensuring all service calls and customer emergencies are handled promptly and professionally. The Detail Lead will create and maintain a work environment where employees have the necessary tools, resources, training, and support for efficient and effective operation. They will stay informed about new products and techniques, manage onsite supply quantities, and conduct meetings with associates to discuss issues, daily goals, and constraints. Collaboration with the Lot Coordinator/Area Manager is key for ensuring proper staffing, creating and optimizing weekly schedules, and reinforcing standards for professionalism, appearance, work ethic, and customer service. The position also includes direct involvement in recruiting, hiring, training, and performance management of detail associates, along with daily communication with the Lot Coordinator/Area Manager. Other duties as assigned are also part of the role.

Requirements

Automotive detail experience required
Excellent communication and time management skills
Valid driver's license with clean driving record.
Willing to submit to a pre-employment background check & drug screening.
Willing to work in a fast paced environment with changing needs & priorities.
Positive attitude.

Nice To Haves

Previous management experience preferred
Bi-lingual preferred

Responsibilities

Maintain the quality of work performed by All-Pro
Maximize efficiency and development of locations
Responsible for cleaning and detailing vehicles, including washing, vacuuming, waxing, and applying protective sealant to maintain appearance and condition.
Ensure all service calls and customer emergencies are handled promptly and professionally
Create and maintain a work environment where employees have the tools, resources, training, and support necessary to operate in the most efficient and effective manner
Keep up with new products and techniques available and inform Area Manager
Maintain appropriate onsite supply quantities per location as directed by Area Manager
Hold meetings with all associates to discuss issues, daily goals and constraints
Work with Lot Coordinator/Area Manager to ensure proper staffing in place to handle current and new business
Create and maintain weekly schedules and optimize as needed
Ensure proper end of day check out procedures are followed at each location
Reinforce standards for professionalism, appearance, vehicle, work ethic, customer service, etc.
Directly process recruiting, hiring training, and performance management of detail associates
Communicate daily with Lot Coordinator/Area Manager
Perform other duties as assigned