Automotive Dealership Receptionist

Rydell Chevrolet•Waterloo, IA

5d•Onsite

About The Position

Rydell Chevrolet is looking for a friendly, dependable, and customer-focused Receptionist to join their team in Waterloo, Iowa. As the Receptionist, you will be one of the first points of contact for customers and play an important role in creating a positive first impression of the dealership. Responsibilities include answering and directing incoming phone calls, greeting and assisting customers, providing general dealership information, and supporting the team with a variety of administrative and clerical duties. The ideal candidate will have excellent customer service and communication skills, a positive attitude, strong attention to detail, and dependable attendance. This role offers a consistent daytime schedule, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

Excellent customer service and communication skills
Friendly, positive, and professional attitude
Strong telephone etiquette
Excellent attendance and punctuality
Dependable and organized with strong attention to detail
Ability to communicate customer needs and requests effectively to management and other dealership personnel
Ability to multitask in a busy office environment
Professional appearance and demeanor
Ability to maintain a clean and organized workspace

Nice To Haves

Previous experience in reception, front desk, customer service, administrative support, clerical work, or an automotive dealership is a plus

Responsibilities

Answer incoming calls promptly and professionally using a multi-line phone system.
Determine the nature of each call and quickly direct customers to the appropriate person or department.
Greet customers and visitors in a friendly, courteous, and professional manner.
Minimize the amount of time customers spend on hold and check back with callers as needed.
Take accurate and detailed messages.
Assist customers with general questions and provide basic dealership information.
Handle customer concerns professionally and connect customers with the appropriate manager or department for resolution.
Become familiar with dealership departments, employees, and internal procedures to provide efficient customer service.
Assist customers with scheduling a service appointment when needed.
Maintain a professional, organized, and neat reception/work area.
Maintain the customer Refreshment Center throughout the day.
Keep beverages, refreshments, and supplies stocked and organized.
Make sure the area remains clean, neat, and welcoming for customers.