Automotive Customer Service Team Member
About The Position
We firmly believe that our success is a direct reflection of our dedication to customer service. If you consider yourself to be an outgoing, self-motivated customer friendly individual with a customer-focused attitude and work ethic, Tuffy is the right team for you. Tuffy is one of the largest automotive service franchises in the country, and we are always looking for qualified individuals to join our team of automotive service professionals. OUR MISSION STATEMENT To Provide the Best Automotive Repair Service in the Industry Through a Continuous Commitment to Quality and Customer Service. There was a time in America when you either did it right or you didn’t do it at all. Your work was your reputation. Character was forged from a solid job well done — again and again. At Tuffy, we still do things the old-fashioned way. The right way. In fact, Tuffy offers full-service automotive maintenance and repair with a guarantee on parts and labor that you can take to any store. Because to us, there’s only a right way. Tuffy. Done Right. Period. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tuffy Corporate.
Requirements
- Maintain a positive, energetic attitude throughout the day.
- Ability to learn and implement our customer service systems
- Ability to learn computer software.
- Strong organizational skills.
- Valid driver’s license with an acceptable driving record
Nice To Haves
- Automotive experience is not required.
- Willing to train good people.
Responsibilities
- This position is the first team-member to connect with incoming customers, and the last to communicate with them on their way out.
- Answer phones.
- Schedule appointments.
- Cash customer out.
- Provide a high-level of customer satisfaction.
Benefits
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- Flexible Scheduling with the possibility of a 4 day work week.
- Paid Holidays and Paid Time Off.
- Careers Advancement Opportunities - we are always looking to promote from within!
- Closed on Sundays
- Competitive Compensation with bonus incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
