Automotive Customer Service Advisor - 1553

Jiffy Lube • Cary, NC

9h • Onsite

About The Position

Premium Velocity Auto PVA / Jiffy Lube is hiring! We are seeking dependable, growth-minded Customer Service Advisor with strong communication and customer service skills. Ideal candidates can build rapport, explain products confidently, and excel in fast-paced, team-oriented environments. Customer service or sales experience is preferred, while automotive experience is not required. A valid driver’s license is strongly preferred but not required. The Customer Service Advisor supports customers through their entire visit—building trust, guiding service decisions, and performing basic automotive maintenance as a trained Lube Technician.

Requirements

• Valid U.S. driver’s license and authorization to work in the U.S. (no sponsorship)
• Ability to stand for long periods; lift 50+ lbs.; bend, reach, crawl, and climb stairs
• Comfortable working in enclosed or semi‑outdoor environments
• Proven face‑to‑face customer service or sales experience
• Excellent customer service and communication skills
• Strong listening and reasoning abilities
• Confident in overcoming objections
• Positive and energetic attitude
• Ability to succeed in a fast‑paced, team‑oriented environment
• Commitment to safety procedures
• Willingness to train and grow
• Ability to multitask effectively

Nice To Haves

• Automotive experience

Responsibilities

• Greet customers, review service needs, and escort them from their vehicles
• Explain promotions and available services
• Provide unbiased recommendations based on manufacturer guidelines and technician findings
• Communicate updates throughout the service process
• Perform preventative maintenance (oil changes, fluid top‑offs, inspections, and replacements of basic components)
• Ensure quality work, review completed services with customers, and encourage return visits
• Perform other duties as assigned

Benefits

• Employer/employee‑funded medical, vision, and dental plans, prescription coverage, and telemedicine
• Employer‑funded basic life & AD&D
• Bonus structure for JLU training completion
• Employee discounts on parts and services
• Optional life, accident, disability, and critical illness plans
• FSA and Dependent Care FSA
• Employee assistance programs, will preparation, travel assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees