Automotive Customer Service Advisor

Farris Motor Company • Jefferson City, TN

9d • $4,000 - $7,000 • Onsite

About The Position

This role is for an Automotive Customer Service Advisor at Farris, a family-owned automotive organization since 1929. The position offers a stable, long-term career with opportunities for continued training, development, and advancement. The company values communication, organization, and customer care, and provides professional training for candidates with strong transferable customer-service skills. The ideal candidate will be able to build relationships and help customers make informed service decisions. Farris has built a strong reputation by taking care of customers, supporting employees, and creating growth opportunities. The company seeks individuals who share their values of taking care of customers, supporting teammates, communicating honestly, and doing the right thing.

Requirements

• Strong communicator
• Knows how to take care of customers
• Stay organized
• Solve problems
• Confidently guide people through important decisions
• Managing multiple customers and priorities
• Explaining information clearly
• Building trust quickly
• Easily adapt to Standing/Sitting and Walking for 40-45 hours per week
• Following up consistently
• Recommending appropriate products or services
• Documenting conversations accurately
• Working in a fast-paced environment
• Taking ownership of the customer experience
• Strong customer-service skills
• Communication skills
• Organization skills
• Problem-solving skills
• Ability to listen
• Ability to build trust
• Ability to take care of people

Nice To Haves

• Previous dealership experience
• Automotive experience

Responsibilities

• Welcome customers and listen carefully to their automotive service needs
• Explain recommended maintenance and repairs clearly and professionally
• Guide customers through service decisions without pressure
• Schedule appointments and coordinate vehicle service
• Provide updates throughout the repair process
• Work closely with technicians and other team members
• Follow up with customers and maintain accurate records
• Handle questions or concerns with patience and professionalism
• Protect the customer experience from arrival through vehicle pickup

Benefits

• Weekly Paycheck with the ability to earn $60,000+ Per year
• Professional training
• Supportive leadership
• Stable, long-term career
• Opportunities for continued training, development, and advancement
• Team environment
• Employee benefits available based on eligibility
• Career training and development
• Advancement opportunities
• Long-term career potential
• Positive, team-oriented workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed