Automotive Collision Estimator

Mac Haik Ford Houston•Houston, TX

6d•Onsite

About The Position

Mac Haik Ford is seeking an experienced, detail-oriented Collision Estimator to join our busy body shop team. In this role, you will act as the primary liaison between our customers, insurance representatives, and repair technicians to deliver accurate, comprehensive collision repair estimates. We are looking for a professional who thrives in a high-volume environment, understands OEM repair standards, and excels at building trust with insurance adjusters and vehicle owners alike. If you are a customer-focused estimator with strong CCC ONE proficiency and a track record of driving shop throughput, we want to talk to you.

Requirements

2+ years of collision estimating experience in a high-volume body shop or dealership collision center.
Proficiency in CCC ONE estimating software required.
Valid driver’s license with a clean driving record is required.
Ability to commute to Houston, TX (Katy Freeway location).
Ability to pass a background check and drug screening.
High school diploma or equivalent.
Strong technical knowledge of auto body repair procedures, frame/structural alignment, refinishing steps, and ADAS recalibration requirements.
Extensive experience with CCC ONE estimating, digital imaging, and dealership management software.
Outstanding verbal and written communication skills with strong conflict-resolution capabilities.
High organizational skills with the ability to manage multiple open repair files simultaneously.

Nice To Haves

DRP experience is preferred
ICAR or ASE certifications preferred (e.g., I-CAR Non-Structural or Damage Analysis).

Responsibilities

Conduct thorough visual inspections and write precise, complete repair estimates using CCC ONE software in accordance with Ford OEM guidelines and insurance policies.
Negotiate supplements, review repair orders, and maintain positive working relationships with DRP representatives and field adjusters.
Walk vehicle owners through the repair process, set realistic timelines, and provide regular, proactive updates regarding vehicle status.
Work closely with body technicians, structural specialists, paint teams, and the parts department to ensure seamless repair progression and parts availability.
Ensure all estimate documentation, digital photos, repair orders, and insurance approvals are audit-ready prior to final vehicle delivery.
Review completed repairs with customers upon vehicle pickup, handle final payments/deductibles, and resolve any customer concerns.