About The Position
The Automotive Case Management Representative (Bilingual: Korean/English) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. Military veterans are encouraged to apply. Concentrix is a global technology and services leader that powers the brands of the future, helping well-known brands improve their businesses with technology and integrated solutions in over 70 countries. The company fosters a people-first, inclusive culture and a genuine sense of belonging, having earned "World’s Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards. The team is diverse, with members from 70+ countries, united as “game-changers” who contribute to exceptional customer experiences and tech-powered innovation. Due to continued growth, Concentrix is seeking talented individuals passionate about providing outstanding customer experiences. This role offers an opportunity for a new career journey and personal development, with comprehensive training, technologies, and ongoing support provided. Approximately 80% of managers and leaders are promoted from within, and the company offers a range of FREE Learning and Leadership Development programs.
Requirements
- High School diploma or GED, and be at least 18 years of age.
- Automotive enthusiast or have a relative knowledge of how automobiles work.
- Possess natural customer service skills and genuinely enjoy helping people.
- Be an empathetic problem solver and critical thinker.
- Comfortable working with computers and the internet, as well as operating several applications simultaneously.
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
Nice To Haves
- Prior experience in the automotive industry, customer service, and/or case management, as well as a minimum of one (1) year in a customer-facing role, are preferred.
Responsibilities
- Respond to escalated automotive-related product questions and concerns in a timely manner.
- Resolve customer inquiries following standardized processes while referencing an internal knowledge base
- Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure timely resolutions.
- Collaborate with customers, dealerships, and/or field support teams to gather necessary information, as applicable, to support customer escalations.
- Communicate, in writing (email, text, or chat), with customers regarding their motivation for contact and provide follow-up communications, as needed, throughout the resolution journey toward completion.
- Deliver expert customer experiences…with a smile.
Benefits
- The base salary range for this position is $16.00-$21.00/hour, (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
- Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- A range of other perks and benefits
- All the training, technologies, and continuing support you’ll need to succeed.
- FREE Learning and Leadership Development programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
