Automotive Service Call Center - Porsche Boston

Asbury Automotive Group • Natick, MA

1d • Onsite

About The Position

As a Service BDC Representative, you'll be the first point of contact for our service clients, helping them schedule appointments, answer questions, and ensure every guest receives a guest-centric experience. Whether you're experienced in customer service or looking to start a new career, we'll provide the training, support, and tools you need to succeed. If you're energetic, professional, and enjoy helping people in a fast-paced environment, we'd love to meet you!

Requirements

• Positive attitude and strong work ethic.
• Excellent communication and customer service skills.
• Basic computer proficiency.
• Ability to multitask in a fast-paced environment.
• Professional demeanor and appearance.

Nice To Haves

• Previous customer service, retail, hospitality, call center, or automotive experience is helpful—but not required. We hire for attitude and train for success.

Responsibilities

• Answer a high volume of inbound service calls while making outbound follow-up calls to clients.
• Schedule service appointments and provide information regarding availability.
• Maintain accurate records of all customer interactions.
• Follow our proven customer service processes and best practices.
• Deliver exceptional customer service with professionalism, empathy, and enthusiasm.

Benefits

• Paid training with nationally recognized customer service programs.
• Competitive compensation.
• Medical (HMO & PPO), dental, vision, and life insurance.
• 401(k) with company match.
• Newly remodeled, state-of-the-art work environment.
• Stable, supportive leadership team.
• Employee discounts on vehicles, parts, and service.
• Excellent opportunities for advancement within one of New England's largest automotive groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed