Automotive Call Center Advisor

Holman•Remote - CT, CT

10d•Remote

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman has an outstanding opportunity for a remote Bilingual Automotive Service Advisor in our TRC Call Center! Shift: between 6:00am- 10:00pm (must be flexible within these hours) Must have 5+ years of hands-on experience in Automotive or Truck Mechanic What we offer: Benefits include competitive pay and bonus, health, dental and life insurance, 100% tuition reimbursement based on grade performance, Group RRSP, on the job training and development and much more. If you’ve built your career as a Mechanic, Auto Technician, or Shop Foreman, now’s the time to take your expertise beyond the shop. Our fully remote Call Center lets you put your Automotive knowledge to work in a fast‑paced, purpose‑driven environment, offering the flexibility of working from home while keeping you closely connected to the industry you know and love.

Requirements

Bilingual - English/French
Valid mechanic’s license 310S or 310T.
5+ years of hands-on experience in automotive or truck repair
5+ year’s relevant experience in a contact center setting (Asset)
Post-Secondary Education (i.e. College diploma, Certificate, or Apprenticeship) (Asset)
Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint. (Asset)
ASE certification or willing to obtain within established timeline set by ARI.

Responsibilities

Collaborate with internal teams and provide technical support grounded in real‑world automotive mechanical experience.
Assess the necessity, scope, and accuracy of recommended repairs based on industry standards and hands‑on experience.
Ensure repair and maintenance work is performed appropriately and priced fairly.
Identify opportunities for cost savings through technical review and, when appropriate, negotiate repairs; document all savings realized.
Ensure preventative maintenance schedules are technically sound and consistently followed.
Maintain individual performance metrics at or above established goals.
Collaborate with internal teams and provide technical support grounded in real‑world mechanical experience.
Contribute positively to team morale and demonstrate professionalism in all interactions.
Adapt to operational changes while remaining calm, professional, and solution‑focused under pressure.
Maintain a professional image, strong work ethic, and accountability in a fully remote environment.