Automotive Business Development Agent

Sommer's Automotive • Mequon, WI

2d • $50,000 - $65,000 • Onsite

About The Position

We’re looking for a passionate and driven Automotive BDC (Business Development Center) Representative to join our dynamic team here at Sommer’s Automotive in Mequon, WI. If you're eager to make a difference in the customer service field and thrive in a fast-paced environment, this is the role for you! No automotive experience necessary to succeed in this role.

Requirements

• No automotive experience necessary to succeed in this role.

Responsibilities

• Respond to inbound customer inquiries through phone, email, and chat.
• Schedule service appointments and follow up with customers to confirm details.
• Handle customer questions regarding service options, promotions, and general inquiries.
• Follow up with leads and generate new opportunities for the sales and service departments.
• Work closely with the sales and service teams to ensure customer satisfaction.
• Maintain accurate and up-to-date records of customer interactions in the CRM system.
• Provide excellent customer service by resolving issues and concerns promptly and professionally.
• Assist with various marketing campaigns to drive new customer leads and business.
• Meet and exceed individual performance goals related to lead generation, customer satisfaction, and appointment scheduling.

Benefits

• Opportunities for professional development and growth.
• A collaborative and supportive workplace culture.
• Competitive pay and benefits package.
• Full Health Insurance package including Medical, Dental, and Vision
• Employer paid for Short-term Disability and Basic Life Policies
• Additional Voluntary Long-term Disability and Supplemental Life Available
• 401K Retirement Plan with an excellent employer match
• Additional Retirement Plan Profit Sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed