Automotive Business Development Agent
Sommer's Automotive•Mequon, WI
•Onsite
About The Position
Exciting Opportunity: Automotive BDC Agent Wanted! Are you ready to dive into an exciting new industry where customer service takes center stage? We’re looking for a passionate and driven Automotive BDC (Business Development Center) Representative to join our dynamic team here at Sommer’s Automotive in Mequon, WI. If you're eager to make a difference in the customer service field and thrive in a fast-paced environment, this is the role for you! No automotive experience necessary to succeed in this role.
Requirements
- No automotive experience necessary to succeed in this role.
- We encourage you to apply even if you have no current Automotive industry experience
Responsibilities
- Respond to inbound customer inquiries through phone, email, and chat.
- Schedule service appointments and follow up with customers to confirm details.
- Handle customer questions regarding service options, promotions, and general inquiries.
- Follow up with leads and generate new opportunities for the sales and service departments.
- Work closely with the sales and service teams to ensure customer satisfaction.
- Maintain accurate and up-to-date records of customer interactions in the CRM system.
- Provide excellent customer service by resolving issues and concerns promptly and professionally.
- Assist with various marketing campaigns to drive new customer leads and business.
- Meet and exceed individual performance goals related to lead generation, customer satisfaction, and appointment scheduling.
Benefits
- Opportunities for professional development and growth.
- A collaborative and supportive workplace culture.
- Competitive pay and benefits package
- Full Health Insurance package including Medical, Dental, and Vision
- Employer paid for Short-term Disability and Basic Life Policies
- Additional Voluntary Long-term Disability and Supplemental Life Available
- 401K Retirement Plan with an excellent employer match
- Additional Retirement Plan Profit Sharing
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
