Automotive Body Shop Receptionist

Mitchell Auto Body Shop•Simsbury, CT

1d•Onsite

About The Position

Founded in 1922, The Mitchell Auto Group has excelled by providing an opportunity for individuals to turn their work ethic and positive attitude into a career. Mitchell Auto Body, a Division of The Mitchell Auto Group, located in Simsbury, CT has a dedicated ownership time with over 50 years of combined service. Their commitment has proven itself time and time again, especially in the area of new business start-ups. Their combined skills have allowed our business to show stable, charted growth. The average length of service in our company is 9.5 years! We are a company that is committed to our employees and their families. Furthermore, we promise that we'll be there for our customers for as long as they own their vehicle. Their satisfaction isn't "total" unless it lasts for the life of the car. We are looking for a talented, friendly, enthusiastic person to welcome our customers into the dealership and to handle their vehicle transactions in an efficient manner. This person should be a team player, working with managers and co-workers to ensure the best possible service to our customers! The Body Shop Administrative Assistant receives payment from customers and employees for goods or services rendered and records the amount received in an accurate and accountable manner. They sometimes are the customer’s first and/or last contact with the dealership and therefore must represent the dealership in a friendly and professional manner.

Requirements

Ability to read and comprehend simple instructions
Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization
Intermediate level in Microsoft Office Products.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
Ability to organize, prioritize and execute tasks within deadlines.
High School diploma or equivalent.
Additional hours required during month end.
Ability to pass pre-employment background check, drug test and have an insurable driving record.

Nice To Haves

Automotive Experience Preferred, but not required.

Responsibilities

Greets customers entering the service area with a friendly, upbeat attitude
Forecasts goals and objectives for the department and assists management in meeting them
Establishes and maintains good working relationships with insurance adjusters
Establishes and maintains good working relationships with customers to encourage repeat and referral business
Maintains a professional demeanor while answering customer questions and directs them to the appropriate person or location
Receives cash, checks and credit card payments from customers, records amounts received
Provides clerical and secretarial assistance to parts and Estimators
Follows up on payments with insurance companies
Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution
Purchase orders for vendors
Records customer’s name, VIN, tag number, mileage and existing vehicle damage
Additional responsibilities as assigned