Automotive BDC Service Coordinator
About The Position
Vern Eide, an employee-owned company established in 1965, is seeking a dynamic and detail-oriented BDC Service Coordinator to join their team. The BDC (Business Development Center) Service Coordinator will play a crucial role in ensuring seamless communication between customers and the service department. The ideal candidate will possess strong communication skills, a passion for customer service and problem-solving, and the ability to handle multiple tasks in a fast-paced environment. The work schedule includes Monday through Friday with one Saturday per month, and employees receive a day off after working a Saturday. Hours are 8 am to 6 pm.
Requirements
- Ability to work independently and in a team environment.
- Ability to multitask with different programs.
- Strong communication and interpersonal skills.
- Excellent organizational abilities.
- Confidence in answering and making outbound calls.
- Proficiency with CRM software and Microsoft Office Suite (Word, Excel, Outlook).
- Strong keyboarding/typing skills
- Must be able to pass a background check.
- Must possess a valid driver’s license and have a clean driving record.
Nice To Haves
- A high school diploma or equivalent and an associate's or bachelor’s degree are preferred.
- Previous experience in a customer service role, preferably in an automotive or service-related field, is a plus, but not required.
Responsibilities
- Serve as the primary point of contact for all service inquiries received via phone and email.
- Schedule service appointments with customers to address their service needs.
- Maintain accurate and up-to-date records of customer interactions in the CRM system.
- Communicate with the service team to ensure that all customer requests are met promptly.
- Handle customer concerns or complaints and escalate issues when necessary.
- Perform follow-up calls after service to ensure customer satisfaction.
- Assist in coordinating special service promotions and campaigns.
- Monitor and respond to online service inquiries and appointment requests.
- Collaborate with other team members to meet and exceed service department goals.
- Restocking the coffee station and kitchen supplies.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life insurance
- Flexible Spending Account (FSA)
- 401(k) retirement plan with an employee match for long-term financial planning.
- Employee stock ownership plan in addition to 401(k) to share in the company's success.
- Paid time off and holidays
- Referral Program
- Employee discounts on vehicles and services
- Friendly and supportive work environment
- Employee Assistance Program
- Wellness program to support your well-being.
- Onsite Gym
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
