Internet/BDC Coast Buick GMC Hummer

Coast Buick GMC Cadillac•Jasmine Estates, FL

14h•Onsite

About The Position

We are looking for a motivated, energetic, and experienced Automotive BDC Representative to join our growing dealership team. This position is responsible for connecting with customers who have expressed interest in purchasing a vehicle and turning those opportunities into quality showroom appointments for our sales team. The ideal candidate understands that consistent follow-up creates opportunities, is comfortable on the phone, knows how to properly work and manage leads in VinSolutions, stays organized, follows the process, and understands the importance of getting customers through the door.

Requirements

Must have previous working experience with VinSolutions CRM
Strong communication and phone skills
Comfortable making a high volume of outbound calls and customer contacts
Ability to communicate professionally through phone, text, and email
Organized and able to manage multiple customers, leads, and follow-up tasks
Coachable and willing to follow dealership processes
Dependable and able to work in a fast-paced automotive environment

Nice To Haves

Automotive BDC, internet sales, automotive sales, call center, or similar customer-facing experience preferred

Responsibilities

Respond quickly and professionally to internet and phone leads
Make outbound calls, texts, and emails to prospective customers
Follow up consistently with unsold customers and previous opportunities
Schedule, confirm, and manage sales appointments
Maintain accurate customer notes, tasks, and follow-up activity in VinSolutions CRM
Properly manage leads and customer activity within VinSolutions
Work closely with Sales Managers and the sales team
Re-engage customers who have stopped responding
Help create a professional and welcoming customer experience before the customer ever enters the dealership
Meet individual and department goals for appointments, shows, and sold customers