Automotive BDC Representative - Sales

Koeppel Subaru•Long Island City, NY

6d•Onsite

About The Position

Koeppel Auto Group is seeking experienced BDC Representatives to join their team. While experience is a plus, they will train the right person. This role involves a 40-hour work week with some evenings and necessary Saturdays and/or Sundays. The BDC Representative is the first point of contact for customers via online, text messaging, or phone, responsible for handling incoming calls and internet requests, and scheduling appointments. The ideal candidate will have a professional voice, be sympathetic to customer needs, and possess a strong customer service background. This is a great career opportunity for individuals with automotive experience or any other customer service/telephone contact experience.

Requirements

Must have a clear, articulate, and pleasant speaking voice
Must be a self-starter
Customer service and/or telephone contact experience
Must be dependable and report to work every day on time
Must be friendly and upbeat and like talking on the phone helping people find answers to their questions
Must be able to address and answer customer requests via phone and e-mail
Strong organizational skills and the ability to effectively multi-task
Excellent follow-up skills
Dependable and compliant in following assigned work schedule, which will include evening and Saturday hours
Excellent communication and interpersonal skills to interact professionally with customers, co-workers, management, and others
Must be a "people person" but still know how to control the conversation
Professional appearance and demeanor
Must have an excellent attendance record and a commitment to being on time
Excellent telephone skills
Proficient computer and internet skills

Nice To Haves

Sales experience a plus (any industry)
Excellent bilingual communication skills a plus (writing and speaking)

Responsibilities

Answering all incoming calls to the department and scheduling appointments
Answering all internet inquiries to facilitate appointments into the dealership
Making phone calls to customers after they have visited the showroom to find out about their experience
Helps customers with vehicle selection and promotes model options and features, value-add products, and services via phone, email, text, or chat
Maintains accurate sales documentation in CRM
Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions
Attends all staff meetings, trainings, and educational classes as required
Performs other duties as assigned