Automotive BDC Manager
About The Position
Braman Miami is actively looking to add an experienced Automotive BDC Manager to our growing team! The BDC Supervisor is responsible for monitoring the BDC team and ensuring the team continuously provides exceptional customer service. Benefits: Most competitive salary in the industry. Medical, dental and vision plan. 401(k) savings plan. Accident & critical illness insurance. Paid vacation. Paid training. Employee Lease programs and much more. BDC Supervisor Duties and Responsibilities: Ability to direct a team of employees across multiple franchises and adhere to all brand and management standards. Manage the workflows, and coordinate staff schedules to meet business needs. Hire and maintain all BDC staff and conduct ongoing training. Supervise and regularly review the performance of the BDC team. Including inbound phone connectivity rate, appointments set rate, and satisfaction of calls will be measured. Performs analysis on BDC activity to identify trends and enhancement opportunities. Frequent coaching to improve BDC staff performance and ensure the team provides exceptional customer service in a fast paced work environment. Resolve BDC customer service concerns or collaborates to resolve with the management team. Qualifications: Bilingual in English and Spanish is a MUST. Excellent communication, listening and organizational skills. Possess a courteous, friendly, and outgoing demeanor. Ability to speak and communicate clearly. Basic computer skills. Valid driver’s license and able to submit to a driving record check. Ability to work in a technology-oriented environment Begin your career in automotive sales today!
Requirements
- Bilingual in English and Spanish is a MUST.
- Excellent communication, listening and organizational skills.
- Possess a courteous, friendly, and outgoing demeanor.
- Ability to speak and communicate clearly.
- Basic computer skills.
- Valid driver’s license and able to submit to a driving record check.
- Ability to work in a technology-oriented environment
Responsibilities
- Ability to direct a team of employees across multiple franchises and adhere to all brand and management standards.
- Manage the workflows, and coordinate staff schedules to meet business needs.
- Hire and maintain all BDC staff and conduct ongoing training.
- Supervise and regularly review the performance of the BDC team. Including inbound phone connectivity rate, appointments set rate, and satisfaction of calls will be measured.
- Performs analysis on BDC activity to identify trends and enhancement opportunities.
- Frequent coaching to improve BDC staff performance and ensure the team provides exceptional customer service in a fast paced work environment.
- Resolve BDC customer service concerns or collaborates to resolve with the management team.
Benefits
- Most competitive salary in the industry.
- Medical, dental and vision plan.
- 401(k) savings plan.
- Accident & critical illness insurance.
- Paid vacation.
- Paid training.
- Employee Lease programs and much more.
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
