Automotive Assistant BDC Manager

Crossroads Automotive Group • Wake Forest, NC

3d

About The Position

The Assistant BDC Manager plays a key role in managing the dealership’s online sales process, customer communications, and digital lead management. This position ensures all internet leads are handled promptly, professionally, and in a way that maximizes conversion opportunities while maintaining a strong customer experience.

Responsibilities

• Manage and respond to all internet sales leads from the dealership’s website, third-party platforms, and social media channels.
• Ensure timely follow-up on all leads using CRM tools and dealership communication systems.
• Track and report lead response times, follow-up effectiveness, and conversion rates.
• Communicate effectively with prospective customers via email, text, and phone to identify needs and match them with appropriate vehicle options.
• Schedule showroom appointments and coordinate with the sales team to ensure a seamless handoff and customer experience.
• Maintain a high level of professionalism and customer service throughout the online sales process.
• Support customer retention efforts through follow-up, satisfaction surveys, and post-sale communication.

Benefits

• Flexible scheduling options
• Paid time off
• Competitive benefits package (to include medical, dental, vision, disability, life insurance)
• Competitive pay plans
• Immediate on-the-job training with department leads
• Family oriented company, always closed on Sundays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees