Automotive BDC Representative

Myers Auto Group•Lakeland, FL

5d•Onsite

About The Position

Subaru Buick Cadillac Lakeland is seeking an experienced Automotive BDC Representative to join the department in handling high-volume inbound customer requests. This person must possess exceptional customer handling skills, have a great understanding of people, and be conditioned to handle the obstacles of behavioral economics. Must also have a proven track record of exceptional CSI and possess all the skills required to obtain truly outstanding customer service on a consistent basis. A BDC agent is the backbone of a successful company, and we are looking for a team player!

Requirements

Positive and energetic, excellent communication, listening and strong writing skills.
Contribute to the overall success of the dealership by working with all customers, teams, and departments collaboratively and professionally with a positive attitude.
Meet and exceed established sales goals.
Follow established sales techniques and processes.
Attend all required training, whether online or in person.
Maintain professional demeanor and exhibit positive communication skills (verbal and written) and strong work ethic.
Strong Computer skills a must.
Acceptable attendance is mandatory. Weekend availability required.
Must be able to perform all essential functions and physical demands within a fast-paced work environment, with or without reasonable accommodation.
Ability to pass background check and pre-employment drug screen.

Responsibilities

Generate appointments and quotes by means of proactive inbound and outbound prospecting and lead activity management to qualify and market to potential customers.
Set appointments.
Respond to internet leads immediately.
Work live chat program.
Listen and be attentive to customer needs and priorities to provide appropriate suggestions and guidance on our vehicle offerings.
Provide superior customer service and achieve the highest degree of customer satisfaction.
Work in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements.
Direct customers to product information resources, including those available on the internet.
Check email/text frequently and respond to inquiries immediately.
Promptly respond to call-ins and internet car sales inquiries.
Facilitate car sales by collecting customer data.
Perform other tasks as assigned by the BDC Manager and General Manager.