Automotive Assistant Store Manager - Store 1149

Monro•Louisville, KY

17h

About The Position

The Assistant Manager is a full-time, hourly position whose hours are based on business needs. As a store key holder, the Assistant Manager serves as manager on duty in the Store Manager’s absence or when business demands require it. The role assists in managing an automotive retail service and repair store’s operations to meet or exceed service standards and Monro’s performance and profitability goals. The Assistant Manager helps ensure teammates deliver exceptional 5 Star service through effective communication about vehicle issues and proposed solutions, while meeting guest expectations for time commitments and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Problem-solving, inventory management, merchandising, and customer service abilities.
Communication skills to communicate effectively with teammates and guests.
Complete all Monro-required training within the provided guidelines and timelines.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification and State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician abilities and complete vehicle services and repairs efficiently and on time.
Help achieve sales goals by informing guests about and recommending tire and service products and promotions.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store in excellent, clean, guest-ready condition in accordance with Monro standards.
Assist with inventory management, including overseeing the pulling of tires and parts, unloading, and stocking inventory.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize store workflow so technician skill levels are used efficiently and work is completed effectively and on time according to Monro standards.
Follow company policies and procedures and governmental standards, including environmental codes and ANSI/OSHA standards.
Consistently use required safety standards set forth in training, policies, and procedures.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.