Automotive Assistant Store Manager - Store 1226

Monro•Grand Rapids, MI

About The Position

The Assistant Manager is a full-time, hourly position whose schedule is based on business needs. As a store key holder, the Assistant Manager serves as manager on duty in the Store Manager’s absence or when demand requires it. The role assists in managing an automotive retail service and repair store to meet or exceed service standards and achieve Monro’s performance and profitability goals. The Assistant Manager helps ensure teammates deliver exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and consistently meeting guest expectations for time commitments and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Problem-solving, inventory management, merchandising, and customer service abilities.
Communication skills to communicate effectively with teammates and guests.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification and a State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician abilities and complete vehicle services and repairs efficiently and on time.
Help achieve sales goals by informing guests about and recommending tire and service products and sales promotions.
Address guest needs related to sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store in excellent condition, meeting Monro cleanliness standards and keeping it guest-ready.
Assist with inventory management, including oversight of pulling tires and parts, unloading deliveries, and stocking inventory.
Provide direction and oversight to other technicians and assist with services and repairs as needed.
Help organize store workflow so technician skill levels are used efficiently and services and repairs are completed effectively, promptly, and according to Monro operating standards.
Follow company policies and procedures and applicable governmental standards, including environmental codes and ANSI/OSHA standards.
Consistently use required safety standards established in training, policies, and procedures.
Perform Store Manager functions as business needs dictate.
Complete other duties as assigned and required by the direct supervisor.
Complete all Monro-required training within the provided guidelines and timelines.