Automotive Assistant Store Manager - Store 895

Monro•Mount Lebanon, PA

12h

About The Position

The Assistant Manager is a full-time, hourly position whose hours are based on business needs. The role is a key holder and serves as manager on duty when the Store Manager is absent or business demand requires it. The Assistant Manager helps manage an automotive retail service and repair store to meet or exceed service standards and Monro’s performance and profitability goals. The position helps ensure teammates deliver exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and meeting guest expectations for time commitments and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all Monro-required training within the provided guidelines and timelines.
Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification and State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician abilities and complete vehicle services and repairs efficiently and on time.
Help achieve sales goals by informing guests about and recommending tire and service products and sales promotions.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to maximize customer satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store in excellent condition and in guest-ready condition according to Monro cleanliness standards.
Assist with inventory management, including overseeing the pulling of tires and parts, unloading inventory, and stocking it.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize store workflow so technician skill levels are used efficiently and vehicle services and repairs are completed effectively, on time, and in accordance with Monro operating standards.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards.
Consistently use required safety standards established in training, policies, and procedures.
Perform Store Manager functions as business needs dictate.
Complete other duties as assigned and required by the direct supervisor.