Automotive Assistant & Service Managers

Mavis Tire Supply • Webster, NY

1h • Onsite

About The Position

Mavis Tires & Brakes at Discount Prices is seeking full-time Automotive Assistant and Service Managers to join their team in the Webster, NY area. Mavis is one of the largest tire sales and automotive repair chains in the United States with over 2,000 retail locations.

As a future leader of Mavis, the Assistant Manager supports the Store Manager to ensure each retail location operates efficiently, safely, and effectively. This role involves enforcing policies and procedures, scheduling mechanics/technicians, managing outside orders, ensuring job quality and timely completion, meeting customer expectations, and maintaining team member safety.

The Service Manager is responsible for assisting customers with tire selections and recommending necessary under-car repair services. This role ensures customer satisfaction by delivering timely, high-quality vehicle repair and maintenance. The Service Manager directs the workflow of Mechanics, Alignment Technicians, and Tire Technicians, and stages vehicle repair/maintenance work. Key responsibilities include communicating with customers, assessing needs, providing information on repairs and maintenance, ensuring customer satisfaction with their in-store experience, and striving to meet customer expectations while driving sales initiatives.

Requirements

• Must be at least 18 years of age
• Must be legally authorized to work in the United States
• 1 year of experience and/or training in automotive parts and/or tire sales, OR
• 1 year of experience and/or training in automotive repairs/maintenance, OR
• Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position

Responsibilities

• Enforcing established policies, procedures and standards
• Scheduling mechanics/technicians' work
• Managing outside orders
• Ensuring the quality and timely completion of jobs
• Meeting customer expectations
• Ensuring the safety of team members
• Assisting customers with tire selections
• Recommending necessary under-car repair services
• Directing the workflow of Mechanics, Alignment Technicians and Tire Technicians
• Staging vehicle repair/maintenance work
• Communicating directly with customers
• Assessing customer needs
• Providing information regarding requested and/or necessary automotive repairs and maintenance
• Ensuring customers are satisfied with their in-store experience
• Driving the sales initiatives of Mavis

Benefits

• Competitive weekly pay
• Weekly incentive compensation
• Good working environment
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) retirement savings plan with employer match
• Paid vacations
• Paid time off
• Paid holidays
• Life insurance
• On-the-job training
• Opportunities for career growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed