Lia Toyota Northampton- Automotive Assistant Service Manager

The Lia Group • Northampton, MA

2d • $85,000 - $130,000

About The Position

Lia Toyota Northampton is seeking an experienced, high performing professional to join out growing Fixed Operations teams as Assistant Service Manager/Lead Service Advisor. This role is a leadership-track position to grow our service business, elevate customer experience and drive operational excellence.

Requirements

• Proven experience in automotive service advisor or service department leadership
• Strong operational mindset with ability to manage both people and processes, ability for coaching, training and developing others
• Track record of driving revenue while maintaining high customer satisfaction
• Excellent communication skills and professional presence
• Organized, performance driven, accountable and comfortable working in fact paced, high volume environment
• Must have clean & valid driver's license

Responsibilities

• Lead the service advisor team to deliver exceptional customer experience
• Drive work flow efficiency to maximize technician productivity and shop capacity
• Coach, mentor advisors on sales process, communication and CSI performance
• Assist with daily operations including scheduling, dispatch coordination and repair order management
• Monitor KPIs such as labor rate, hours per PO, maintenance penetration and advisor performance
• Step into managerial responsibilities if needed
• Any other duties assigned by manager

Benefits

• Medical, Dental and Vision
• 401K Plan with Employer Match
• Paid Time Off
• Paid Weekly
• An employer funded Life Insurance Plan
• Discounts on services and parts
• Employee vehicle purchase plans
• Company provided uniforms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees