Automotive Assistant Service Manager

Frank Leta Buick GMC•Cape Girardeau, MO

9d•Onsite

About The Position

We are driven to positively impact the lives of our team members, our clients and our community. JOIN OUR TEAM - It requires great people to provide great service, which is why we invest so much time recruiting and training our team. We carefully select employees who embody our core values. We hire people with these traits, train them on our business, and help them achieve their true potential both professionally and personally. That is the Frank Leta Way.

Requirements

Valid driver’s license in good standing
Ensures that customer vehicles are kept clean and undamaged
Ability to identify problems quickly
Ability to learn new technology, repairs and service procedures and specifications
Lead the department in the Leta for Life Way.
Excellent customer service skills

Responsibilities

Knowledge in all aspects of automotive repair and maintenance
Help keep an efficient and profitable service department
Analyze sales, gross, expenses and other performance metrics monthly to maintain profit goals.
Follow dealership processes, including write up, dispatch, multi point inspection and active delivery.
Display and train exceptional customer service in person, via email or phone.
Resolve client complaints and concerns as needed.
Achieve CSI, Hrs/RO and ELR objectives.
Ensure staff maintain a safe working environment.
Maintain shop special tools and equipment and return when jobs are completed