Automations Service Engineer
About The Position
The Automations team at Helix keeps our laboratory automation systems running at peak performance, directly enabling the production team to deliver results at scale. As an Automations Service Engineer, you'll be on the floor where it matters — diagnosing issues in real time, maintaining complex instrumentation, and making sure our automated workflows never miss a beat. As an Automations Service Engineer, you will: Own on-site, immediate diagnostics of laboratory automation equipment issues and errors for the production team. Calibrate, maintain, and repair laboratory automation equipment applying judgement alongside established service guides and SOPs. Document all service, repair, and maintenance activities in accordance with QA requirements. Collaborate with the Automations team to resolve recurring equipment issues. Apply knowledge of a broad range of automation instrumentation, including liquid handlers and supporting systems.
Requirements
- 1+ year of hands-on experience with laboratory equipment - maintenance, service, independent troubleshooting or basic operation
- Familiarity with basic laboratory procedures, clean room practices, and SOP/documentation processes
- Strong written and verbal communication skills; comfortable working with internal customers
- Mechanically inclined and comfortable using tools and working with technical service documentation
- Calm under pressure - you stay focused and methodical when systems are down and production is waiting
Nice To Haves
- Bachelor's degree in an engineering or bioscience discipline, or equivalent hands-on experience
- Experience with liquid handlers or other laboratory automation platforms
- Familiarity with AI-assisted troubleshooting or documentation tools (e.g., using AI to parse service manuals, draft incident summaries, or look up equipment history faster)
- Prior experience in a production or manufacturing lab environment
Responsibilities
- Own on-site, immediate diagnostics of laboratory automation equipment issues and errors for the production team.
- Calibrate, maintain, and repair laboratory automation equipment applying judgement alongside established service guides and SOPs.
- Document all service, repair, and maintenance activities in accordance with QA requirements.
- Collaborate with the Automations team to resolve recurring equipment issues.
- Apply knowledge of a broad range of automation instrumentation, including liquid handlers and supporting systems.
Benefits
- Comprehensive Health Insurance with Date of Hire eligibility
- Above average employer paid premium coverage
- 12 weeks Helix Paid Parental Leave option
- 401(k) with employer matching of up to 3% and 100% Vesting on the Date of Hire
- Comprehensive Well-Being Benefits
- Flexible PTO
- Remote options for many roles and a home office stipend
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
