Automations Service Engineer

Helix•San Diego, CA

12d•Onsite

About The Position

The Automations team at Helix keeps our laboratory automation systems running at peak performance, directly enabling the production team to deliver results at scale. As an Automations Service Engineer, you'll be on the floor where it matters — diagnosing issues in real time, maintaining complex instrumentation, and making sure our automated workflows never miss a beat.

Requirements

1+ year of hands-on experience with laboratory equipment - maintenance, service, independent troubleshooting or basic operation
Familiarity with basic laboratory procedures, clean room practices, and SOP/documentation processes
Strong written and verbal communication skills; comfortable working with internal customers
Mechanically inclined and comfortable using tools and working with technical service documentation
Calm under pressure - you stay focused and methodical when systems are down and production is waiting

Nice To Haves

Bachelor's degree in an engineering or bioscience discipline, or equivalent hands-on experience
Experience with liquid handlers or other laboratory automation platforms
Familiarity with AI-assisted troubleshooting or documentation tools (e.g., using AI to parse service manuals, draft incident summaries, or look up equipment history faster)
Prior experience in a production or manufacturing lab environment

Responsibilities

Own on-site, immediate diagnostics of laboratory automation equipment issues and errors for the production team.
Calibrate, maintain, and repair laboratory automation equipment applying judgement alongside established service guides and SOPs.
Document all service, repair, and maintenance activities in accordance with QA requirements.
Collaborate with the Automations team to resolve recurring equipment issues.
Apply knowledge of a broad range of automation instrumentation, including liquid handlers and supporting systems.