On-Site Automation Technician

Concentric LLC • Collierville, TN

2h • Onsite

About The Position

The Automation Technician maintains, troubleshoots, repairs, and optimizes automated systems and industrial equipment to support safe, reliable, and efficient operations. The role performs preventive and corrective maintenance on material-handling, automation, and building-support equipment, including electric forklifts, conveyors, robotic systems, case sealers and erectors, dock equipment, scissor lifts, tuggers, floor scrubbers, and racking systems. The technician works with operations and engineering teams to minimize downtime, improve equipment performance, and support continuous improvement while following safety, quality, and maintenance standards.

The position reports to a Service Manager or designee and has no direct reports. Work is performed primarily at customer facilities. The role includes customer contact, service documentation, parts and inventory management, coordination of warranty and vendor work, and providing shift coverage. On-call availability is required, and travel may be up to 5%, including occasional overnight travel.

Requirements

• High school diploma or GED.
• At least 3 years of automation experience as an Automation Technician, Forklift Technician, and/or experience with automation bots or technology.
• Strong electrical troubleshooting skills involving 480V, 240V, 24V, and 48V systems.
• Experience with 480V systems, VFDs, relays, motor controls, electric motors, HMIs, contactors, timers, proximity sensors or switches, electromechanical systems, and industrial batteries.
• Ability to read electrical schematics, wiring diagrams, hydraulic diagrams, and pneumatic prints.
• Ability to organize one's work and work independently with limited supervision.
• Ability to work with individuals from diverse backgrounds and needs, including across remote offices.
• Strong technology and mechanical troubleshooting skills, plus basic plumbing and repair skills.
• Ability to troubleshoot and diagnose electrical components using wiring diagrams and schematics, and use laptop software to identify issues with automation equipment going offline.
• Must provide own hand tools and be willing to purchase tools needed for success in the role; specialty tools are provided.
• Self-motivation, organizational skills, and effective communication.
• Ability to build relationships, work as part of a team, and work under tight deadlines.
• Willingness to be on call.
• Ability to travel up to 5% of the time; some overnight travel may be required.
• Must pass pre-employment requirements.
• Reliable attendance and punctuality.

Nice To Haves

• Allen Bradley PLC experience.
• Experience with gearboxes, chains, sprockets, material-handling equipment, electric forklifts, hydraulic systems, dock and door equipment, and arc, MIG, or TIG welding.
• Experience with electric forklifts; Crown experience is preferred.

Responsibilities

• Maintain, troubleshoot, repair, and optimize automated systems and industrial equipment.
• Perform preventive maintenance and repairs on material-handling, automation, and building-support equipment.
• Complete work orders and service records accurately and on time.
• Serve as a point of contact for customers and facilitate work and repair requests.
• Provide shift coverage.
• Coordinate and facilitate warranty requests, including researching potential warranty coverage.
• Coordinate outside vendor work and out-of-scope work, including purchase orders and billing.
• Order parts and manage inventory using 5S inventory practices.
• Attend and complete monthly safety training requirements.
• Follow customer and company safety requirements and perform daily work safely.
• Maintain clean, organized, and hazard-free work areas.
• Troubleshoot equipment failures, conduct root cause analysis, and complete repairs in a timely manner according to manufacturer guidelines.
• Conduct equipment audits according to the preventive maintenance schedule established in the service platform.
• Support operations and engineering teams to minimize downtime, improve performance, and contribute to continuous improvement initiatives.
• Perform other duties as assigned by the supervisor.

Benefits

• Competitive pay, incentive opportunities, and overtime potential for hourly employees.
• Three medical plan options with employer premium contributions, starting on day one.
• Employee-paid dental and vision insurance, starting on day one.
• Health Savings Account with company contribution on eligible high-deductible health plans.
• Medical and dependent care Flexible Spending Accounts.
• Company-paid life and AD&D insurance and short- and long-term disability coverage, starting on day one.
• Company 401(k) plan with 100% match on the first 4% of employee contributions.
• Eight paid holidays.
• Full-time employees receive 128 hours of paid time off annually.
• Employee-paid accident, critical illness, and hospital indemnity insurance.
• Employee-paid legal plans, identity protection, pet insurance, and home and auto discounts.
• Training and mentoring.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED