Automation Technician IV (Onsite)

Axon•Arizona, USA, AZ

4d•Onsite

About The Position

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Requirements

5+ years of experience in electronics automation manufacturing, including demonstrated escalated troubleshooting and chronic-loss elimination.
Advanced knowledge of electromechanical, vision, PLC, and controls/MES-adjacent systems.
Demonstrated ownership of 8D investigations and cross-functional corrective action, in addition to routine 5-Why root cause analysis.
Experience building and managing an OEE improvement project funnel using downtime Pareto, MTBF/MTTR, and scrap-loss data.
Ability to convert lessons learned into PM changes, spare-parts strategy input, and standard work, while working within approved change-control boundaries.
Experience mentoring technicians and contributing to a skills matrix or capability-management process.
Experience supporting NPI integration readiness and machine NRTL certification activities.
Ability to read and interpret written instructions, schematics, and controls logic; ability to use a DMM and advanced diagnostic equipment.
Strong analytical, root-cause, and cross-functional communication skills; ability to work under pressure with minimal supervision.
Ability to work within and lead a team in a fast-paced, high-volume environment.

Responsibilities

Respond to escalations from Automation Technicians, Lead Technicians, Supervisors, Operations, or OEE review based on severity, repeat history, and production impact.
Support safe containment, advanced troubleshooting, and restoration on escalated events while the Automation Technician retains ownership of the line event work order.
Lead 5-Why investigations on repeat, chronic, or high-OEE-impact failures; determine when an issue is systemic, recurring, cross-functional, safety/quality-significant, supplier-related, or design-related and open an 8D accordingly.
Own and maintain the chronic-loss / OEE improvement project funnel: identify losses through OEE Pareto, downtime history, repeat-failure flags, scrap data, and technician feedback; rank by impact, safety/quality risk, frequency, MTTR, labor burden, part cost, and feasibility.
Assign technical ownership to improvement projects and define containment, root-cause path, permanent countermeasure, validation method, and target date; verify benefit with before/after data before closing.
Convert verified fixes and lessons learned into CMMS updates, PM changes, troubleshooting guides, training content, or spare-parts strategy recommendations.
Recommend and, once approved, execute changes to process, equipment, controls/MES, PM strategy, or CMMS master data — recognizing that AR Technicians do not independently authorize permanent changes outside the approved change-control (PCR/MOC) process.
Align improvement priorities with Operations, Manufacturing Engineering, and Controls/MES Engineering before committing resources to a project.
Support new equipment startup readiness, NPI integration project readiness, and NRTL certification activities for new or modified machines.
Maintain and grow the technician skills matrix; mentor Automation Technicians and AR Technician IVs on advanced electrical, mechanical, vision, and controls troubleshooting technique and on CMMS documentation quality.
Capture and organize troubleshooting knowledge (failure modes, fault codes, corrective actions, lessons learned) so it is reusable across shifts and sites.
Track and report on Technical Support KPIs, including MTTR on escalated events, repeat-failure rate, top downtime losses reduced, chronic issues eliminated, and lessons converted to standard work.
Provide feedback to Manufacturing Engineering, R&D, Training, and Quality regarding failure modes, frequency, and systemic risk.
Promote a continuous improvement environment and a safe work environment by adhering to all safety and ESD requirements.