Automation Specialist

LeadingIT•Woodstock, IL

3d•Onsite

About The Position

The Automation Specialist is responsible for solving operational and technical challenges through smart automation. This role blends systems thinking, technical expertise, and a passion for continuous improvement. You’ll work cross-functionally to eliminate repetitive tasks, integrate tools, and enable scalability through automation.

Requirements

2+ years in a role focused on technical automation, scripting, or process engineering
Advanced problem-solving ability with a strong attention to detail
Familiar with Powershell
Experience with Microsoft 365, Copilot, cloud automation, and API integrations
Experience with MSP environments and tools like ConnectWise, IT Glue, etc.
Experience with RMM/PSA tools (ConnectWise Automate, Manage)
Knowledge of security-focused automation (e.g., SIEM, SOAR tools)
Reswt experience

Responsibilities

Proactively identify process inefficiencies and create automated solutions
Build and manage automations across tools like Power Automate, Zapier, ConnectWise Automate, and through custom scripting (e.g., PowerShell, Python)
Integrate internal and client-facing platforms using APIs, webhooks, and middleware
Lead automation initiatives for tasks like ticket routing, reporting, alert escalation, and documentation syncs
Document all workflows and automation logic in a clear, supportable format
Build automation solutions that directly eliminate repetitive, labor-intensive tasks — creating capacity within existing teams
Monitor and maintain automation stability and performance
Partner with service, operations, and leadership teams to prioritize high-impact improvements
Create seamless, secure connections between tools (PSA, RMM, documentation, cloud platforms) using APIs, scripting (PowerShell, Python), and platforms like Power Automate or Zapier to reduce swivel-chair work and duplicate data entry.