Lead Automation Specialist

Synovus • Columbus, GA

5d

About The Position

The Lead Automation Specialist designs and implements automation solutions to improve business processes and operational efficiency. The role translates business requirements into technical designs and automated workflows, and supports testing, documentation, and ongoing maintenance of automation tools.

The position serves as a primary interface between Information Technology and assigned business areas. It identifies business requirements, creates project and process specifications, coordinates with project teams, and supports alignment with schedules, budgets, and IT strategy. It assesses whether existing solutions can meet needs or new solutions are required, contributes to buy-versus-build decisions, and supports integration of solutions affecting work processes.

The role also supports business process analysis and redesign, requirements management, governance and performance reporting, systems analysis, application support, and the development and maintenance of departmental processes and standards. It builds stakeholder relationships, communicates technical concepts to nontechnical colleagues, guides team members through operating processes, and assists less experienced team members as needed.

Requirements

• Bachelor's degree in computer science, information systems, or a related field, or an equivalent combination of education and experience.
• At least 10 years of experience developing, implementing, and maintaining enterprise policies, procedures, and operating standards.
• Experience preparing agendas, meeting minutes, and follow-up actions for meetings with management.

Responsibilities

• Serve as an expert on supported business units and the Information Technology organization's systems and capabilities.
• Analyze business operations to identify strengths, weaknesses, and opportunities for process and function automation.
• Develop business models that represent requirements and meet business needs.
• Gather and validate stakeholder information requirements, translate high-level requirements into functional specifications, and manage requirements, approvals, changes, and traceability.
• Assist with business process redesign and documentation for new technology, and ensure solutions comply with organizational standards.
• Develop use cases, business process flows, data flow diagrams, and other models to represent business requirements.
• Facilitate communication and negotiate agreements and commitments between business units and Information Technology from requirements gathering through implementation.
• Provide input on buy-versus-build decisions and participate in business process improvement planning.
• Help define and streamline division-level processes, procedures, and templates in support of process maturity and best practices.
• Provide business reporting and analytical support, especially for departmental governance and performance, and recommend improvements based on analysis.
• Design, develop, test, and maintain reports using SQL-driven application table portlets and Business Objects.
• Conduct systems analysis focused on business process models and use cases; perform system administration and maintenance as needed.
• Audit compliance with division processes, procedures, and standards.
• Analyze system or application incidents and work with the application business partner's product support team to identify and implement solutions.
• Evaluate multiple projects, including their complexity, assumptions, constraints, and dependencies, and conduct surveys to assess technology solution delivery.
• Improve operating processes, methodologies, and standards; help develop departmental support processes, procedures, and protocols.
• Coordinate maintenance of process-administration tools to ensure they remain current.
• Build, maintain, and manage stakeholder relationships, and educate the IT organization about business direction.
• Communicate complex technical concepts clearly to nontechnical team members, guide team members through established processes, and escalate non-conformance as needed.
• Maintain current knowledge of technology trends and use IT knowledge to bring solutions to supported business units.
• Assist less experienced team members as needed.
• Observe applicable policies, procedures, laws, regulations, and risk limits, and timely report known or suspected violations to the appropriate Firm authority.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior