Automation Services Manager

R.E. Mason•Raleigh, NC

6d•Hybrid

About The Position

The Automation Services Manager is accountable for the planning, management, and leadership of the Automation Services Team located within a particular office. The Automation Services Manager is an active participant in project resource planning and provides support and guidance to the Technical Engineering Leads and project teams executing within their office location. The Automation Services Manager is an active member of the Automation Services Management Team, working to maintain standards for quality execution and to drive efficiency and high resource utilization. Additionally, this position is responsible for the lead role in design, development, and implementation of our customers’ automation systems during capital projects. The Automation Services Manager will be a significant contributor and often the lead technical resource on customer projects. They will deliver quality solutions and services to customers using the technologies provided by DeltaV and other Emerson solutions. The Automation Services Manager will have close interaction with project management and account management to ensure that work is delivered within schedule and budget and with the high level of quality expected by our customers. Additionally, the Automation Services Manager will provide mentoring and leadership to other engineers assigned to projects. The Automation Services Manager will also be expected to provide support to sales, generate estimates and proposals, and contribute to operations and project management functions.

Requirements

US Citizenship required
Excellent intrapersonal, verbal, and written communication skills
Organized and reliable; Demonstrates integrity
Ability to work in team environment; a team player
Self-directed, self-motivated, and detail oriented
Customer focused
B.S. in CHE, EE, ME, Comp. Eng,, Comp. Sci., other related disciplines
7+ years of relevant experience; 5 years in a technical role
Intermediate level experience with the Emerson DeltaV Control System
Knowledge of management practices, human behavior, and group dynamics

Nice To Haves

Batch process control/ISA S88 experience
Understanding of regulated and validated systems, including FDA, cGMP, and GAMP
Experience with Emerson Legacy Control Systems (PROVOX, RS3)
Windows Server 2003/2008 and network troubleshooting skills

Responsibilities

Active participation in the resource planning meetings to align projected resource demands with development opportunities for engineering team members
Work closely with the resource managers to allocate technical resources to sales support opportunities and estimating tasks as needed
Work with Automation Services leadership to drive strategic company, department, and project objectives and communicate goals to Automation Services direct reports
Participate in manager meetings
Promote compliance with Project Management procedures, execution methodologies, and engineering standards within the Automation Services team
Contribute to execution standards including configuration standards, FAT standards, documentation standards, and quality management system
Identify opportunities for innovation and efficiency improvements within projects
Participate in sales pursuit and proposal efforts
Develop and administer Career Development Plans for direct reports and propose opportunities and promotions for associates
Provide performance feedback for direct reports, both through post-project reviews and monthly one-on-one coaching meetings
Hold direct reports accountable for the achievement of objectives and for meeting the performance standards of the Automation Services team
Understand and interpret company policies and manage employees within the boundaries of those policies
Mentor and coach staff to foster skill enhancement, performance improvement, and regional development
Contribute to department training
Monitor utilization targets of direct reports and establish strategies to meet them
Work with Human Resources, and Technical Engineering Leads to ensure active recruitment of engineering staff
Work with the project manager to develop and maintain project schedules
Distribute work amongst the project team in order to meet schedule
Monitor project scope and identify and evaluate potential deviations
Design process control strategies (continuous and batch)
Implement control strategy configurations
Write documentation for a variety of continuous, APC, and batch process control applications
Support start-up and commissioning activities at customer sites
Troubleshoot system hardware, software, network, and instrument bus technologies
Contribute to company procedures and configuration standards
Generate project configuration estimates and assist in the generation of proposal documents

Benefits

Participation in the Employee Stock Ownership Program (ESOP)
Retirement plan, including a Safe Harbor contribution
Medical / Dental / Vision Insurance
Employer paid Life Insurance and Long-Term Disability Insurance
Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
Paid Parental Leave
Paid company holidays
Career Development Program
Retirement and Financial Wellness program
Employee Assistance Program (EAP)