Automation Service Engineering Associate II, Prenatal
About The Position
BillionToOne is seeking an Automation Service Engineering Associate II to support high-throughput clinical patient testing in our CLIA-certified laboratory. This role provides primary service response for laboratory operations at our Union City site, including troubleshooting, repair, and maintenance of laboratory equipment and automation. The role will also contribute to cross-functional initiatives aimed at improving reliability, throughput, and quality. The ideal candidate excels at customer service, resolves issues with laboratory automation, and maintains thorough, compliant documentation. This is an on-site role supporting critical clinical operations; occasional off-hours support may be required. Shift Hours: Tuesday-Saturday, 3pm-11:30pm (+PM Shift Differential). Austin Expansion Update: We are building a brand-new state-of-the-art laboratory in Austin, Texas, expected to launch in late 2027 / early 2028, and we are looking for talented laboratory professionals who want to be part of this journey from the very beginning. Candidates hired into this role will initially relocate to the Bay Area (Union City, CA) to train and work alongside our experienced laboratory teams. During this time (up to ~18 months), you will gain deep hands-on experience with BillionToOne’s cutting-edge molecular diagnostic workflows, quality systems, and laboratory operations before transitioning to our new Austin facility once it opens. This is a unique opportunity to gain hands-on training with our experienced lab teams and become one of the founding members of our Austin laboratory.
Requirements
- Bachelor’s degree in a scientific or engineering discipline.
- 1+ year of hands-on experience servicing liquid handlers, or 2+ years in a technical service role (biotech, medical devices, clinical lab, or related).
- Familiarity with coding basics and flow control logic used in automation workflows.
- Understanding of clinical laboratory assays and their applications.
- Demonstrated ability to identify, analyze, and solve problems with minimal direction.
- Ability to interpret data to prioritize work and guide troubleshooting.
- Excellent documentation skills and working knowledge of Good Documentation Practices (GDP).
- Strong customer service orientation and effective verbal and written communication.
- Proven ability to work collaboratively and build strong cross-functional relationships.
- High attention to detail, accuracy, initiative, and self-motivation.
- Capacity and willingness to learn in a complex, fast-paced laboratory environment.
Nice To Haves
- Experience troubleshooting liquid handler scripts and/or programming for laboratory automation.
- Experience with general programming or scripting languages.
- Experience working in a CLIA-regulated clinical laboratory environment.
- Experience developing and delivering training programs and conducting knowledge transfer.
Responsibilities
- Provide first-line service response for automated processes and instrumentation across the Union City facility.
- Execute and/or coordinate routine preventive maintenance for laboratory instruments and automation systems.
- Perform equipment qualifications, including Installation (IQ), Operational (OQ), and Performance Qualification (PQ).
- Troubleshoot and triage equipment issues; coordinate vendor support and escalations as needed.
- Draft and revise documentation related to equipment operation, maintenance, and troubleshooting.
- Maintain organized spare parts inventory and comprehensive, GDP-compliant service records.
- Identify, propose, and help implement process improvements; support testing and validation plans.
- Participate in special projects and cross-functional initiatives as assigned.
Benefits
- Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
- Open, transparent culture that includes weekly Town Hall meetings
- The ability to indirectly or directly change the lives of hundreds of thousands patients
- Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
- Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
- Supplemental fertility benefits coverage
- Retirement savings program including a 4% Company match
- Increase paid time off with increased tenure
- Latest and greatest hardware (laptop, lab equipment, facilities)
- Daily on-site lunches provided from top eateries
- A variety of perks on campus (state of the art gym, restaurant)
- Free on-site EV charging (compatible with all EVs, including Tesla)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
