Automation Service Engineer I/II, Oncology

BillionToOne•Menlo Park, CA

57d•$49 - $70•Onsite

About The Position

BillionToOne is seeking an Automation Service Engineer I/II, Oncology to support laboratory operations through troubleshooting, maintenance, and repair of laboratory equipment used in Next Generation Sequencing workflows. The position requires strong root cause analysis and application-support skills, careful documentation in accordance with Good Documentation Practices (GDP), and effective written and verbal communication. The role is onsite at the company’s Menlo Park, California facility, with a schedule of Monday through Friday or Tuesday through Saturday on the PM shift.

Requirements

Bachelor of Science degree in a scientific discipline.
At least 3 years of experience operating and troubleshooting laboratory equipment; high-throughput molecular biology equipment, especially liquid handlers, is preferred.
Strong customer-focused service experience.
Ability to engage in constructive dialogue, challenge concerns, and maintain transparency.
Ability to solve problems with limited direction and make confident decisions.
Attention to detail and accuracy.
Solid understanding of statistical analyses relevant to automated laboratory processes.
Strong multitasking ability and prioritization skills.
Ability to work effectively in a team and build strong relationships.
Self-motivation and a high level of initiative.
Commitment to continual improvement.

Nice To Haves

Experience troubleshooting complex scripts.
Experience working in a CLIA or similar regulated environment.
Familiarity with molecular biology techniques, including next-generation sequencing.
Experience with data science or data engineering in an automated laboratory environment.
Experience developing training programs and performing knowledge transfer.

Responsibilities

Provide service, support, and troubleshooting for automated processes and instrumentation.
Perform and coordinate maintenance work on laboratory equipment.
Troubleshoot laboratory instruments, conduct root cause analysis, and resolve problems.
Carry out Installation, Operational, and Process Qualifications on new equipment as necessary.
Collaborate with Quality Control to ensure documentation is completed accurately and in accordance with regulatory requirements.
Coordinate with vendors regarding equipment issues.
Maintain equipment parts inventory and organized equipment records.
Prepare documentation for equipment operation and maintenance.
Propose and design process-improvement plans.
Represent the equipment and automation teams in cross-functional meetings.
Undertake special projects as assigned.

Benefits

Multiple medical benefit options, with employee premiums fully paid for select plans and dependents covered up to 80%.
16 weeks of paid Family Bonding Leave at 100% for eligible employees.
Supplemental fertility benefits coverage.
Retirement savings program with a 4% company match.
Paid time off that increases with tenure.
Latest hardware, including laptops and laboratory equipment.
Daily on-site lunches.
On-campus gym and restaurant.
Free on-site EV charging.
Equity options and a corporate bonus program.
Company benefits include free healthcare options and paid parental leave.