Automation Service Engineer II

Guardant Health•Palo Alto, CA

9d•Hybrid

About The Position

The Automation Service Engineer II role provides laboratory service and support to the Operations and Development labs across Guardant Health’s multiple locations. In this role, the candidate will perform equipment installations, qualifications, maintenance, and troubleshooting of complex laboratory automation systems, including liquid handlers and other instrumentation used within a sequencing workflow. If selected, the candidate will utilize their technical skills to provide world-class customer service, while complying with quality and regulatory requirements. As an Automation Service Engineer II, the candidate will help train other team members, both within Automation Service Engineering as well as other operators from cross-functional departments. The selected candidate shall utilize past experiences to help foster a continuous improvement culture by proposing ideas and helping to drive them to fruition. In this position, he/she will contribute to ensuring instrument reliability, equipment capacity, and streamlined workflows.

Requirements

BS degree in engineering or scientific discipline, or equivalent
3–5+ years of relevant service/support experience
Minimum of 3 years of laboratory equipment support experience
Strong troubleshooting and root cause analysis skills
Experience supporting Hamilton liquid handlers, Qiagen QiaSymphony, Agilent TapeStation, Illumina sequencers, and other laboratory equipment used within a sequencing workflow
Experience authoring and executing PM, IQ, OQ, PQ, and repair documentation
Experience driving root cause analysis
Experience implementing continuous improvements
High-throughput automation/workcell experience preferred
Experience working in a regulated environment (CLIA, CAP, GMP, FDA)
Strong documentation practices (GDP)
Experience with Lean Manufacturing and Six Sigma methodologies preferred
Ability to travel up to 20%
AI & Digital Fluency: Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.

Responsibilities

Perform installation and operational qualifications (IQOQ), monthly/semi-annual/annual preventative maintenances (PM), troubleshooting and repair
Ensure instrument uptime by resolving service requests in a timely manner and escalating complex issues as needed
Perform routine troubleshooting of automation systems and laboratory instrumentation
Identify repeat issues and performing root cause analysis to mitigate recurrence
Maintain accurate service documentation in compliance with quality systems
Monitor instrument performance metrics and help drive improvements
Author and revise SOPs, checklists, and service documentation
Ensure accuracy of maintenance and calibration within the asset management system
Provide tier 1 support to laboratory end-users for issues related to equipment, communication/connectivity, methods, etc.
Assist in temperature monitoring of cold storages, laboratories, warehouses, etc via a temperature monitoring system
Collaborate with team members to drive continuous improvement projects as they relate to service processes to help streamline day-to-day workflows
Provide training and guidance to more junior Automation Service Engineers and other cross-functional departments
Partner with cross-functional departments within project core-teams to implement lab deployments, relocations, and operational scale-up
Collaborate with internal partners and external vendors, as needed
Participate in an on-call rotation to provide after-hours support