Automation Service Engineer II
About The Position
The Automation Service Engineer II role provides laboratory service and support to the Operations and Development labs across Guardant Health’s multiple locations. In this role, the candidate will perform equipment installations, qualifications, maintenance, and troubleshooting of complex laboratory automation systems, including liquid handlers and other instrumentation used within a sequencing workflow. If selected, the candidate will utilize their technical skills to provide world-class customer service, while complying with quality and regulatory requirements. As an Automation Service Engineer II, the candidate will help train other team members, both within Automation Service Engineering as well as other operators from cross-functional departments. The selected candidate shall utilize past experiences to help foster a continuous improvement culture by proposing ideas and helping to drive them to fruition. In this position, he/she will contribute to ensuring instrument reliability, equipment capacity, and streamlined workflows.
Requirements
- BS degree in engineering or scientific discipline, or equivalent
- 3–5+ years of relevant service/support experience
- Minimum of 3 years of laboratory equipment support experience
- Strong troubleshooting and root cause analysis skills
- Experience supporting Hamilton liquid handlers, Qiagen QiaSymphony, Agilent TapeStation, Illumina sequencers, and other laboratory equipment used within a sequencing workflow
- Experience authoring and executing PM, IQ, OQ, PQ, and repair documentation
- Experience driving root cause analysis
- Experience implementing continuous improvements
- High-throughput automation/workcell experience preferred
- Experience working in a regulated environment (CLIA, CAP, GMP, FDA)
- Strong documentation practices (GDP)
- Experience with Lean Manufacturing and Six Sigma methodologies preferred
- Ability to travel up to 20%
Responsibilities
- Perform installation and operational qualifications (IQOQ), monthly/semi-annual/annual preventative maintenances (PM), troubleshooting and repair
- Ensure instrument uptime by resolving service requests in a timely manner and escalating complex issues as needed
- Perform routine troubleshooting of automation systems and laboratory instrumentation
- Identify repeat issues and performing root cause analysis to mitigate recurrence
- Maintain accurate service documentation in compliance with quality systems
- Monitor instrument performance metrics and help drive improvements
- Author and revise SOPs, checklists, and service documentation
- Ensure accuracy of maintenance and calibration within the asset management system
- Provide tier 1 support to laboratory end-users for issues related to equipment, communication/connectivity, methods, etc.
- Assist in temperature monitoring of cold storages, laboratories, warehouses, etc via a temperature monitoring system
- Collaborate with team members to drive continuous improvement projects as they relate to service processes to help streamline day-to-day workflows
- Provide training and guidance to more junior Automation Service Engineers and other cross-functional departments
- Partner with cross-functional departments within project core-teams to implement lab deployments, relocations, and operational scale-up
- Collaborate with internal partners and external vendors, as needed
- Participate in an on-call rotation to provide after-hours support
Benefits
- Health insurance
- Dental insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
