Automation Implementation Consultant

Roche•Indianapolis, IN

1d•$79,000 - $146,600•Remote

About The Position

The Roche Support Network group is committed to providing industry-defining support to its customers. As an Automation Implementation Consultant (AIC), you will serve as a technical and workflow authority for assigned Roche automation platforms. Operating as a field-based individual contributor with a high degree of independence and autonomy, you will manage broad assignments that reflect substantial variety, complexity, and technical depth. In this role, you will apply originality, ingenuity, and independent judgment to evaluate implementation requirements, address complex customer needs, and resolve technical issues that arise during and after the implementation process. This role expands beyond traditional support by requiring active collaboration with cross-functional stakeholders and participating in strategic initiatives to continuously enhance the quality and efficiency of Roche implementations.

Requirements

Bachelor’s degree in Medical Technology, Microbiology, Information Technology or related discipline or equivalent work experience
4 years of progressive experience, with 3 years of specific experience with industry or diagnostics
3+ years of experience implementing and evaluating complex laboratory IT products, medical diagnostic equipment, reagents, and/or automated systems.
Dedicated experience installing, troubleshooting, and optimizing the cobas 8100 platform.
Field implementation and customer training experience specifically with the cobas 8100 is required.
3 to 5 years of experience with cobas 6000 and cobas 8000 implementation, operation, and troubleshooting.
Ability to travel 90% of the time and function effectively as a remote individual contributor under minimal direct supervision.
The expected salary range for this position based on the primary location of Indianapolis is 79,000.00 to 146,600.00

Nice To Haves

Familiarity with cPRO analytic environments is highly preferred.
Previous experience mentoring, coaching, or training junior technical personnel.
Strong communication, influence, conflict management, and negotiation skills, with a proven ability to build and sustain solid relationships with internal and external stakeholders.
Medical Laboratory Scientist (MLS / MT ASCP) or equivalent clinical laboratory certifications.
Project management experience or formal certifications.
Consultative skills including the application of scientific analysis to cultivate and manage high-value customer relationships.

Responsibilities

Provide complex, post-sales technical support to customers and internal teams regarding the configuration, project management, implementation, verification, calibration, upgrade, and evaluation of Roche diagnostic solutions.
Analyze, troubleshoot, and optimize automated laboratory workflows, focusing on integrated systems, applications, IT products, and network connectivity.
Act as a subject matter expert for implementation and workflow analysis across assigned Roche automation platforms and analytic systems (including c8100, cobas 6000, cobas 8000, and cPRO).
Utilize independent discretion to adapt procedures, processes, tools, equipment, and techniques to meet the highly complex automation requirements of unique customer accounts.
Actively collaborate with internal partners involved in the automation ecosystem, including System Workflow Consultants (SWC), Key Account Solution Consultants (KASC), IT Solution Engineers, and local field support teams.
Actively engage in marketing or product development initiatives to improve the quality, execution speed, and long-term efficiency of Roche field deployments.
Independently analyze and resolve complex technical questions, escalating only the most highly severe, systemic issues to higher engineering levels.
Demonstrate the ability to analyze field resource availability and effectively coordinate schedules for a diverse project team.
Serve as an internal resource in creating strategic plans to train, coach, and mentor new hires and junior field staff on automation implementation skills, knowledge, and efficiencies.
Maintain and continuously improve the corporate quality system, achieving organizational quality objectives through daily actions and precise documentation.
Demonstrate regular and predictable attendance, which is an essential function of this highly visible field position.