Automation Field Service Engineer

Koops, Inc.•Greenville, SC

2d•Onsite

About The Position

The Automation Field Service Engineer at Koops provides on-site support to repair, upgrade, and troubleshoot custom automation equipment at customer facilities. This role is critical to maintaining peak system performance and ensuring long-term customer satisfaction across a wide range of industries. At Koops, we aren’t just recruiting employees — we’re looking for fellow owners, because we are proudly employee-owned (ESOP).

Requirements

Experience troubleshooting and repairing automated equipment in production environments
Knowledge of controls systems including PLCs, HMIs, robots, and vision systems
Ability to diagnose and resolve issues across multiple disciplines (mechanical, electrical, controls, etc.)
Strong communication and interpersonal skills with a customer-focused mindset
Team-oriented approach
High standard of integrity and strong problem-solving abilities
Willingness and ability to travel 35%
Four-year engineering or technical degree, or equivalent hands-on experience with custom automation equipment
Experience with controls programming (preferably Allen-Bradly PLCs/HMIs and/or robotic systems)
Strong analytical and troubleshooting skills across mechanical, electrical, and software systems

Responsibilities

Troubleshoot, repair, and upgrade custom automation equipment at customer sites
Support system performance and reliability throughout the equipment lifecycle
Diagnose issues across mechanical, electrical, pneumatic, hydraulic, and controls systems
Perform hands-on work with PLCs, HMIs, robots, and vision systems
Coordinate solutions with internal teams and communicate directly with customers
Travel to customer sites across North America (approximately 50–75% travel)
Maintain strong documentation and communication on service activities
Deliver high-quality service with a focus on customer satisfaction