Automation Engineer IV

Availity

2d • Remote

About The Position

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. Reporting to the Sr Manager, Operational Resilience, the Automation Engineer IV will be responsible for playing a key part in Availity’s Event Management and Automation team. This individual will work to deploy, manage, and maintain Event Management processes, actionable alerting, and automated remediation capabilities that transform monitoring signals into meaningful events and safe, repeatable recovery actions. This role sits at the intersection of observability, service management, and platform operations, enabling faster detection, richer triage context, and automated recovery for incidents impacting customer-facing and internal services. A major focus of this role will be to design, develop, and continuously improve automation that reduces operational toil while improving system reliability and resilience. Sponsorship, in any form, is not available for this position.

Requirements

• 3–5 years of operations experience with large-scale, high-availability distributed systems
• Proven experience in AWS infrastructure, including EC2, S3, Lambda, and CloudFormation
• Splunk, New Relic, or other enterprise observability tool experience
• Experience designing event correlation, alert noise reduction, or automated remediation in ServiceNow
• Proficiency in Linux system administration
• Scripting experience with Bash or Python
• Experience building containerized applications
• Experience administering application container environments, specifically EKS
• Strong understanding of production monitoring, alerting, and incident response concepts
• Excellent problem-solving skills and the ability to work well in a fast-paced, collaborative environment
• Strong communication skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders
• If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Nice To Haves

• Be part of a team that is focused on cross training, upskilling and sharing knowledge
• This is the “go to” team for automations to support alert and incident response
• Play a critical role in advancing Event Management maturity, from signal ingestion and correlation to automated remediation and measurable outcomes

Responsibilities

• Mentoring and providing technical expertise to other members of the team as well as the broader organization
• Acting as one of two senior level resources on this 4 person team
• Designing, building, and maintaining Event Management and remediation automation that detects issues, enriches alerts with context, and escalates or resolves incidents appropriately
• Implementing and maturing event ingestion, correlation, and noise reduction strategies to ensure actionable, high-fidelity alerts
• Developing automated remediation workflows and runbook-driven actions that are safe, repeatable, and continuously improved
• Assisting in the design, development, and maintenance of tools that automate daily operational tasks and incident response actions
• Collaborating with observability and service management teams to improve signal quality, incident triage, and mean time to recovery (MTTR)
• Creative problem solving that includes investigating the root cause of technical anomalies and creating innovative, automated solutions
• Production incident management and escalations, with a focus on automation-first recovery where appropriate
• Research! Availity has a large/enterprise healthcare processing platform with many technologies to become familiar/expert level in understanding and supporting
• Expect the unexpected, be prepared to multi-task to stay in front of the workflow in a high-uptime, mission-critical environment

Benefits

• competitive salary
• bonus structure
• generous HSA company contribution
• healthcare
• vision
• dental benefits
• 401k match program
• unlimited PTO for salaried associates
• 9 paid holidays
• reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• education reimbursement
• Paid Parental Leave for both moms and dads, both birth parents and adoptive parents
• partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees