Automated Operations Intern

Ericsson•Plano, TX

6d•Onsite

About The Position

Ericsson is seeking a Network Operations Intern/Co-Op to support monitoring and maintaining telecom network services. The intern will gain hands-on experience in network monitoring, incident response, and service assurance while learning how large-scale telecom networks operate. Working alongside experienced engineers and operations specialists, the intern will help ensure services remain available and meet Service Level Agreement (SLA) performance targets. The role includes developing automation for maintenance tasks and contributing to artificial intelligence use cases that help shift operations from reactive to predictive. The intern will assist with network monitoring, incident tracking, troubleshooting under supervision, routine checks, log and performance analysis, controlled remote access, change management, operational documentation, and reporting. The position is a 12-week, full-time internship starting May 25, 2027, in Plano, Texas. Applicants must upload an unofficial transcript.

Requirements

Currently pursuing a bachelor’s or master’s degree in Information Technology, Telecommunications, Computer Science, Electrical/Computer Engineering, or a related field.
Knowledge of networking fundamentals, including IP, TCP/UDP, DNS, and routing basics.
Knowledge of OSI model concepts.
Familiarity with Linux or command-line environments.
Programming knowledge in Python, Linux Bash scripting, Groovy, and Java.
Understanding of REST APIs, JSON, and authentication methods such as OAuth2 and tokens.
Basic familiarity with the Linux command line and Git branching.
Strong analytical and problem-solving skills.
Ability to document findings clearly.
Clear written and verbal communication skills.
GPA of at least 2.7 on a 4.0 scale or equivalent.
Actively enrolled full-time at an accredited undergraduate, master’s, or PhD program at a four-year college or university at the time of the internship.
Available for a full-time internship lasting 12 weeks.
Must meet Ericsson’s work authorization restrictions: Ericsson does not sponsor U.S. work authorizations for this position and does not hire F-1 students working on CPT or EAD for this position.

Nice To Haves

Exposure to telecom domains such as RAN, Core, OSS/BSS, or Cloud through coursework or projects.
Experience with monitoring tools or ticketing systems, including academic or lab exposure.
Understanding of virtualization or cloud fundamentals.
Curiosity and eagerness to learn.
Strong teamwork and communication skills.
Analytical thinking and a structured troubleshooting approach.
Ability to manage multiple tasks and meet deadlines.
Willingness to follow established operational and security procedures.

Responsibilities

Develop automation for maintenance tasks using programming languages and DevOps pipelines.
Participate in building artificial intelligence use cases to shift operations from reactive to predictive.
Assist in monitoring network alarms and events, classifying issues, and escalating them to appropriate teams.
Support incident management by tracking tickets, documenting updates, and assisting with troubleshooting under supervision.
Learn how core network and radio access network (RAN) components are monitored and maintained; assist with routine checks and maintenance coordination.
Analyze logs, alarms, and performance metrics to identify potential service issues.
Support controlled remote access activities and change management processes according to established procedures.
Maintain accurate records of incidents, maintenance activities, and operational updates, and assist with status reporting.
Work with engineering, security, and service teams to understand issue resolution and service restoration.
Contribute to process documentation, playbooks, automation scripts, or dashboard improvements to enhance operational efficiency.