Automated Operations Intern
Ericsson•Plano, TX
•Onsite
About The Position
We are looking for a Network Operations Intern/Co-Op to support our team in monitoring and maintaining telecom network services. In this role, you will gain hands-on experience in network monitoring, incident response, and service assurance while learning how large-scale telecom networks operate. You will work alongside experienced engineers and operations specialists to help ensure services remain available and meet Service Level Agreement (SLA) performance targets.
Requirements
- Currently pursuing a Bachelor’s or Master’s degree in: Information Technology, Telecommunications, Computer Science, Electrical/Computer Engineering, or a related field
- Networking fundamentals (IP, TCP/UDP, DNS, routing basics)
- OSI model concepts
- Familiarity with Linux or command-line environments
- Programing language: Phyton, Linux Bash scripting, Groovy and Java
- Understanding of REST APIs, JSON, and authentication (OAuth2, tokens)
- Basic familiarity with Linux command line and Git (branching)
- Strong analytical and problem-solving skills
- Ability to document findings clearly
- Clear written and verbal communication
- 2.7+ GPA or equivalent
- Actively enrolled in an accredited undergraduate, master’s, or PhD on a full-time basis at a four-year college or university at the time of the co-op
- Available for a full-time internship for 12 week
Nice To Haves
- Exposure to telecom domains (RAN, Core, OSS/BSS, Cloud) through coursework or projects
- Experience with monitoring tools or ticketing systems (academic or lab exposure is fine)
- Understanding of virtualization or cloud fundamentals
- We value curiosity and eagerness to learn
- Strong teamwork and communication skills
- Analytical thinking and structured troubleshooting approach
- Ability to manage multiple tasks and meet deadlines
- Willingness to follow established operational and security procedures
Responsibilities
- Work to develop automation of maintenance tasks using programing language (Phyton, Linux Bash scripting, Groovy and Java) and DevOps pipelines
- Participate to build Artificial Intelligence use cases to turn operations from reactive to predictive
- Assist in monitoring network alarms and events using operational tools; help classify and escalate issues to appropriate teams
- Support the incident management process by tracking tickets, documenting updates, and assisting with troubleshooting under supervision
- Learn how core network and radio access network (RAN) components are monitored and maintained; assist with routine checks and maintenance coordination
- Help analyze logs, alarms, and performance metrics to identify potential service issues
- Support controlled remote access activities and change management processes following established procedures
- Maintain accurate records of incidents, maintenance activities, and operational updates; assist with status reporting
- Work with engineering, security, and service teams to understand how issues are resolved and services restored
- Contribute to process documentation, playbooks, automation scripts, or dashboard improvements to enhance operational efficiency
Benefits
- Competitive package to help with your individual needs and goals
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What This Job Offers
Job Type
Full-time
Career Level
Intern
