Automated Examination Systems Specialist (AESS / RGS / AIMS-ACE Coordinator)

Internal Revenue Service • Fresno, CA

18d

About The Position

The Automated Examination Systems Specialist works in Taxpayer Services, Return Integrity and Compliance Services (RICS), Refundable Credits Examination Operation. The position supports management and users by determining the information and data needed for operational activities, coordinating with Management Information Technology System or Headquarters when additional information or technical assistance is needed, and advising management about issues affecting employees, processes, or program goals.

The incumbent researches and resolves RGS reject and AIMS listings, provides management feedback on overdue listings, and develops reports to track inventory and set priorities. Using knowledge of examination workflows and systems—including SSIVL, RGS, CEAS, A-CIS, CACS-G, and GII—the specialist assesses workloads and prepares ad hoc reports. The position also identifies system and process error trends, assists with development of basic and refresher training, and reviews listings directed by the Internal Revenue Manual or operations management to improve operational effectiveness and efficiency.

Requirements

• For the GS-09 grade, one year of specialized experience equivalent in difficulty and responsibility to GS-07, or an allowed education substitution or combination of education and experience.
• Specialized experience includes experience with examination and Frivolous Return Program, PDC Referral Unit functions and work processes, and financial practices, procedures, regulations, and policies used for inventory purposes in Exam operations.
• Experience using Examination and/or EITC Certification Processes, RGS/CEAS processing, AIMS, Exam Procedures, tax law, Referral Unit procedures, and related compliance programs such as ACS and correspondence examination.
• Experience applying software used in CSCO and Exam Operations, including RGS, Word, Excel, Outlook, and Access.
• Experience working with automated systems and programs and their connectivity and integration to Batch, such as IDRS, RGS, CEAS, and AIMS.
• Experience with AIMS and/or RGS Batch hardware, software, applications, information sources, and operating procedures to assist users with problem identification, maintenance, and testing.
• Experience applying fact-finding and analytical techniques to gather information and help address administrative, compliance, and basic work-distribution problems.
• Current civilian employees subject to the time-after-competitive-appointment requirement must have completed at least 90 days of federal civilian service since their latest qualifying non-temporary competitive appointment by the applicable deadline.
• Applicants for grades above GS-05 must meet applicable time-in-grade requirements; the announcement specifies one year (52 weeks) at the next lower grade level.

Responsibilities

• Work with management and users to determine information and data needed for operational activities, coordinating with MITS or Headquarters for information, technical assistance, work scheduling, or systemic resolution timeframes as needed.
• Advise management on problems affecting employees, work processes, and program goals.
• Research and resolve appropriate RGS reject and/or AIMS listings in a timely manner, and provide management feedback on untimely listings and resolution.
• Create inventory reports to help managers and users track work and establish priorities, including reports on statutes, case assignment sorts, overage, and rejects.
• Use knowledge of work processes and systems such as SSIVL, RGS, CEAS, A-CIS, CACS-G, and GII to determine workload characteristics and develop ad hoc reports.
• Identify error trends and barriers in AIMS, CEAS, CACS-G, RGS, and similar inventory systems that require training or guidance.
• Identify and assist in developing basic and refresher training for AIMS, CEAS, RGS, and/or RGS Batch processing.
• Review and assist with IRM- and operations-manager-directed listings to improve operational effectiveness and efficiency, including Reject Registers, Error Registers, AIMS Monthly Correction & Deletion Records, SSIVL, Unpostables, Unassessed Closure Listing, PDC Recall Listings, Error Reports, and Unverified Assessment Listings.

Benefits

• Comprehensive federal employee benefits package, with benefits available to employees and their families; specific eligibility depends on position type.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level