AutoCAD Systems Analyst

Pivot Point Solutions•Oakland, CA

3d•$74 - $95•Hybrid

About The Position

Pivot Point Solutions is seeking a Business Systems Analyst to support engineering applications and technology solutions used by electric utility operations teams. The role focuses on supporting AutoCAD-based applications, troubleshooting user issues, improving business processes, and assisting with technology enhancements for engineering, construction, maintenance, and field operations. The analyst will work with technical teams and business users to identify improvement opportunities and help keep engineering applications reliable, efficient, and aligned with operational needs. The position is hybrid, with approximately one day per week onsite in Oakland, California, and a contract length of 12 months or more.

Requirements

Associate degree in Business, Engineering, Computer Science, Information Systems, or a related field, or equivalent professional experience.
5+ years of relevant experience in business systems, information technology, engineering applications, or a related technical environment.
Intermediate or advanced proficiency in AutoCAD, including an understanding of its functionality, configuration, and best practices.
Experience supporting business or engineering applications, troubleshooting user issues, and coordinating system improvements.
Familiarity with business process analysis, requirements gathering, application testing, and technology implementation.
Strong analytical, problem-solving, and communication skills, with the ability to collaborate across technical and business teams.
Ability to work independently while supporting multiple priorities in a team-oriented environment.
Ability to work onsite in Oakland approximately one day per week.

Nice To Haves

Experience with Autodesk Utility Design (AUD), Plant 3D, or other Autodesk engineering applications.
Familiarity with ProjectWise administration or engineering document management systems.
Experience supporting technology deployments, engineering applications, or work management systems in electric utility operations.
Experience with User Acceptance Testing, change management, or continuous improvement initiatives.

Responsibilities

Support and maintain engineering applications and technology tools used by utility engineering and operations teams.
Provide day-to-day application support, troubleshooting, and issue resolution for AutoCAD and related engineering systems.
Assist with AutoCAD configurations, application functionality, and system enhancements.
Learn and support Autodesk vertical applications, including Autodesk Utility Design (AUD) and Plant 3D.
Develop familiarity with ProjectWise administration, functionality, and document management processes.
Respond to user inquiries, investigate application issues, and escalate complex technical problems when necessary.
Collaborate with business stakeholders and IT teams to understand operational processes, system requirements, and improvement opportunities.
Gather, analyze, and document business requirements for application enhancements and technology solutions.
Support the development, testing, and implementation of engineering application improvements.
Lead or participate in User Acceptance Testing (UAT), including test coordination, validation, and quality reviews.
Analyze end-to-end business processes and identify opportunities to improve efficiency through technology.
Participate in project planning, scope discussions, requirements reviews, and change request activities.
Support application deployments, system updates, and change management activities.
Work with engineering, operations, and IT teams to ensure applications support established business processes.
Assist with maintaining existing work management systems and supported applications.
Prepare documentation, status updates, and presentations for technical teams, business users, and leadership.
Facilitate collaborative discussions to resolve issues, clarify requirements, and build consensus.
Support continuous improvement initiatives and contribute to process optimization efforts.
Work independently while collaborating closely with experienced analysts, specialists, and team leadership.