Auto Service Advisor

MEI Group • Arlington, TX

2d • Onsite

About The Position

The Service Advisor position is responsible for driving the growth of the business by improving the operational efficiency and consistency of the customer vehicle repair process and adherence to MEI Group’s diagnostic and repair processes. This position will be working in a call center type environment.

Requirements

• High school diploma or GED
• Must pass a background check and be authorized to work in the U.S.
• Valid driver’s license and clean driving record (required)

Nice To Haves

• Previous service advisor experience is a plus
• Automotive knowledge or interest is helpful
• Excellent communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer proficiency
• Dependable, team-oriented, and ready to grow

Responsibilities

• Ensure that customer receive prompt, courteous, and effective service.
• Drive the sales of technicians’ time to meet department sales forecast.
• Prioritize required service and be prepared to provide options upon request
• Ensure customer has a positive dealership experience.
• Monitor the vehicle approval process for mechanical warrant completion and manages vehicle priority dispatching using the MEI Group as needed as needed for repair.
• Partners with other functional areas and managers as needed to collaborate on questions of vehicle quality and potential kicks.
• Verifies vehicle warranty coverage by examining records and papers.
• Monitors and updates the service workbook to efficiently be able to update the customer.
• Maintains internal and external customer service ex communication by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining, and providing contact telephone numbers, answering questions and concerns, arranging towing and temporary transportation.
• Utilizes reports, analyzes information, and monitors trends to identify if repairs are needed or meet company standards.
• Perform other duties as assigned by management.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401(k) with Company Match
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED