Auto Sales Advisor

Redwood Credit Union•Santa Rosa, CA

5d•Onsite

About The Position

Redwood Credit Union is looking for a talented Auto Sales Advisor to research, locate and sell a variety of vehicles to our Members and Customers at the RCU Auto Lot. This role involves greeting members, answering calls, performing professional vehicle deliveries, and assisting with vehicle-related issues. The advisor will also research, recommend, locate, and sell new and used vehicles, compare different vehicles to aid member purchases, demonstrate and sell vehicles on the lot, and meet with members to analyze their desired vehicles. Additionally, the role includes organizing transportation for brokered vehicles, recommending financing options, preparing sales and loan paperwork, arranging aftermarket installations, selling various vehicle-related products (warranties, GAP, Perma Plate), collecting trade-in titling documents, gathering member information for loan applications, and collaborating with the Sales Manager on trade-in pricing. The position requires flexibility to assist in various functions, maintain Salesforce information, and implement new CUSO/Credit Union products and services. Other duties include organizing vehicle transport for reconditioning, conducting seminars, providing marketing feedback, and visiting branches to promote the RCU Auto Center.

Requirements

Knowledge of types and accessories on automobiles.
Excellent services skills.
Skill in the operation of personal computers with office software and printers.
Skill in the operation of modern office equipment.
Ability to communicate effectively both verbally and in writing.
Ability to effectively sell automobiles and/or other vehicles.
Ability to process vehicle sales paperwork.
Ability to coordinate a variety of activities simultaneously and prioritize work.
Ability and knowledge to sell automobile accessories, mechanical breakdown warranties, guaranteed auto protection (GAP), and Perma Plate.
Ability and desire to work in a team environment.
Ability to work weekends.
Ability to research and locate new and used automobiles.
Ability to analyze situations and recommend workable solutions for Members.
Ability to establish and maintain effective working relationships with a diverse group of people.
Ability to work a rotating schedule which will include working on Saturdays.
Ability to work additional hours as needed to fulfill the goals and objectives of this position.
Ability to qualify for and maintain a DMV Salesperson License.
Maintain a valid California Driver’s License.
Ability to maintain insurance on RCU Auto Services’ insurance policy.
Combination of education and experience equivalent to a high school diploma and four years’ automotive sales, bank or credit union experience.

Responsibilities

Greet Members and answer incoming phone calls.
Call Members referred to the auto-buying center to set appointments or sell vehicles.
Perform a professional delivery of new & used vehicles.
Assist Members/Customers in resolving mechanical and other issues related to purchased vehicles.
Research, recommend, locate and sell brokered new and used vehicles, as needed.
Compare different vehicles to facilitate the member’s purchase of their desired vehicle.
Demonstrate and Sell vehicles displayed on the auto buying center lot.
Meet with Members to research and analyze their desired vehicle(s).
Organize and arrange timely transportation for brokered vehicles.
Evaluate and recommend appropriate financing for Members when needed.
Prepare paperwork for the sale of the vehicle and loan.
Arrange installation of aftermarket items purchased by Members in a timely manner.
Sell mechanical breakdown warranties, guaranteed auto protection coverage, perma plate and other vehicle related items.
Collect trade-in titling documents and obtain loan payoff information.
Gather member information for submission of loan applications.
Collaborate with Sales Manager to provide trade-in pricing.
Ensure maximum flexibility to assist in a variety of functions as necessary.
Record and maintain SalesForce information and use it to produce sales.
Implement new CUSO/Credit Union related products and services with other employees of RCU Auto Services as needed.
Organize, schedule and arrange the transport of vehicles for reconditioning.
Conduct seminars as needed.
Provide feedback on marketing efforts.
Visit branches/departments to promote the RCU Auto Center location & services.

Benefits

Competitive medical, dental, and vision insurance, mental health offerings
Employee performance incentive plan
Salary Advancement– Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
RCU employees are eligible for a 1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!