Auto Parts Consultant (Remote - Kentucky)

Morley•UNAVAILABLE, Kentucky

3d•Remote

About The Position

This is a remote position for Kentucky residents. It requires auto parts or relevant mechanical experience. The role involves assisting dealerships and auto manufacturer employees with parts information, providing directions to part warehouse locations, locating parts in an online parts catalog, placing part orders, identifying corrections to auto parts catalogs, and researching new auto parts. The goal is to offer timely and accurate solutions through various communication channels while maintaining a positive attitude.

Requirements

Outstanding car / auto parts knowledge
Ability to identify key auto parts and assemblies
Computer navigation skills
Typing skills (at least 35 WPM)
Passion for research and problem solving
Must have the ability to pass a pre-employment background check and drug screen
One or more years of experience with an automotive retailer or dealership parts department
High school diploma or equivalent
Available to work shifts taking place within the center's hours of operation: Monday to Friday 8 a.m. - 8 p.m. Eastern / 7 a.m. - 7 p.m. Central / 6 a.m. - 6 p.m. Mountain / 5 a.m. - 5 p.m. Pacific time
Must be able to stick to the schedule reliably, as some queues are time sensitive
Kentucky resident
Secluded and distraction-free work environment
High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported

Responsibilities

Answer calls from dealerships and auto manufacturer employees to assist with parts information
Provide directions to part warehouse locations
Locate parts in an online parts catalog
Place part orders
Identify corrections to auto parts catalogs
Research and learn new auto parts
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Benefits

Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)